Field Service Engineer Coordinator: Customer-Focused Support

True-Temp Corporation; Laguna; On-site; PHP 1,767,825 - 2,651,738; Full time

Job summary

A manufacturing company in Laguna is seeking a Service Engineer Coordinator to provide technical support, maintain equipment, and ensure customer satisfaction. The ideal candidate has a degree in Mechanical Engineering and 1-3 years of relevant experience. Responsibilities include resolving customer issues, training clients, and collaborating with the sales team. This role presents an opportunity to enhance customer relationships while maintaining the quality of service provided.

Qualifications

• 1-3 years of experience as a Service Engineer Coordinator.
• Ability to handle clients effectively.

Responsibilities

• Respond to customer complaints promptly and professionally.
• Evaluate and resolve customer problems effectively.
• Assist in the installation of equipment.
• Collaborate with the sales team to ensure smooth service delivery.
• Provide customer training on product usage and maintenance.

Skills

Customer relationship management

Technical support

Problem-solving

Fieldwork

Education

Graduate of Mechanical Engineering or equivalent

Job description

A manufacturing company in Laguna is seeking a Service Engineer Coordinator to provide technical support, maintain equipment, and ensure customer satisfaction. The ideal candidate has a degree in Mechanical Engineering and 1-3 years of relevant experience. Responsibilities include resolving customer issues, training clients, and collaborating with the sales team. This role presents an opportunity to enhance customer relationships while maintaining the quality of service provided.