Field Service Coordinator

Excis Compliance (Thailand) Company Limited; Philippines; On-site; PHP 350,000 - 650,000; Full time

Job summary

Excis Compliance (Thailand) Company Limited in the Philippines is seeking a Field Services Coordinator to source, vet, onboard, and coordinate skilled field technicians, ensuring efficient dispatch and high-quality onsite service for global clients.

You will build networks of qualified technicians across regions, schedule assignments, manage work orders in our ITSM toolkit (ServiceNow/ManageEngine), and serve as the main liaison between technicians and service delivery teams.

Qualifications

• Minimum 2 years of experience in Field Services Coordination, dispatching, or similar IT MSP/outsourcing roles.
• Experience building and managing a network of contract or freelance field technicians.
• Familiarity with ITSM platforms such as ServiceNow or ManageEngine.

Responsibilities

• Source, recruit, vet, and onboard qualified field technicians for IT services.
• Build and maintain a network of pre-qualified technicians across regions.
• Coordinate technician assignments for same-day, scheduled, and emergency onsite requests.
• Create and manage work orders in the ITSM platform with timely updates.
• Schedule and confirm assignments to maximize coverage and minimize delays.
• Serve as primary contact for field technicians and provide ongoing support.
• Collaborate with Service Delivery to meet resource requirements and resolve escalations.
• Track service events from dispatch to completion and ensure SLA compliance.
• Monitor performance and support onboarding/training initiatives.

Skills

Field services coordination

Tech dispatching

Talent sourcing

Customer relationship

Multi-tasking

Tools

ServiceNow

ManageEngine

Ticketing systems

Job description

We're Hiring: Field Services Coordinator

Excis is a global IT support leader driven by innovation and collaboration. We are looking for a proactive and relationship-driven Field Services Coordinator to join our team. In this role, you will be responsible for sourcing, vetting, onboarding, and coordinating skilled field technicians while ensuring efficient dispatch operations and high-quality onsite service delivery for our global clients.

Our Global Reach

Supporting clients in 190+ countries

Network of 6,000+ Engineers

Trusted by 200+ Enterprise Clients

Requirements

Key Responsibilities

Source, recruit, vet, and onboard qualified field technicians specializing in End User Support, Desktop Support, Network Infrastructure, and related IT services.

Build and maintain a strong network of pre-qualified field technicians across multiple geographic regions.

Coordinate technician assignments for Same Business Day (SBD), scheduled, and emergency onsite service requests.

Create, monitor, and manage work orders through the ITSM platform, ensuring timely updates and accurate documentation.

Schedule and confirm technician assignments while minimizing delays and maximizing service coverage.

Serve as the primary point of contact for field technicians, providing assignment details, performance feedback, and ongoing support.

Collaborate with Service Delivery Coordinators and Managers to meet resource requirements and resolve escalations.

Track service events from dispatch through completion while ensuring SLA compliance.

Monitor technician performance, identify operational improvements, and support onboarding and training initiatives.

Qualifications

Minimum 2 years of experience in Field Services Coordination, Technician Dispatching, Talent Sourcing, or a similar role within an IT MSP, outsourcing, or technical services environment.

Experience building and managing a network of contract or freelance field technicians.

Strong knowledge of ITSM platforms such as ServiceNow, ManageEngine, or similar ticketing systems.

Understanding of work order management and field service operations.

Familiarity with End User Computing, Networking, Desktop Support, and Onsite IT Troubleshooting.

Excellent relationship-building, communication, negotiation, and organizational skills.

Strong multitasking abilities with a proactive, detail-oriented, and problem-solving mindset.

Ability to perform effectively in a fast-paced environment while managing multiple priorities.

Why Join Us?

At Excis, you'll play a critical role in ensuring our global field service operations run efficiently by connecting skilled technicians with customer service requirements. You'll work alongside international teams using enterprise platforms like ServiceNow and other leading ITSM tools while supporting clients across 190+ countries. We offer continuous learning, career growth, and the opportunity to make a direct impact on service delivery and customer satisfaction in a fast-paced global environment.