IT Junior Project Coordinator

RecruitGo Careers; Quezon City; On-site; PHP 300,000 - 480,000; Full time

Job summary

RecruitGo Careers is seeking a Junior Project Coordinator to support field services for US clients. You will help manage service requests, coordinate field technicians, and track progress to ensure on-time delivery.

This role requires strong organization, clear communication, and the ability to balance multiple small projects during US business hours. Onsite work in the Philippines is required, with a US-aligned shift.

Qualifications

• 1–3 years experience in project coordination, service coordination, or operations support.
• Experience managing multiple service requests or small projects.
• Strong organizational and task management skills.
• Excellent written and verbal communication.
• Ability to work US business hours.
• Comfortable in a fast-paced service delivery environment.
• No certifications required.
• Focus on organizational/coordination skills.

Responsibilities

• Service requests managed and prioritized; queues maintained.
• Coordinate scheduling and dispatch of field technicians.
• Track progress of service tickets from request to completion.
• Prepare quotes using Kaseya Quote Manager and document work orders.

Skills

Organizational skills

Communication skills

Time management

Attention to detail

US business hours

Tools

Kaseya Quote Manager

Job description

About Us

RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talent in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team.

Position Overview

We are seeking a Junior Project Coordinator to support the coordination and delivery of field services for our clients across the United States. This role focuses on managing service requests, coordinating field technicians, tracking project progress, and ensuring small infrastructure deployments are delivered efficiently and on schedule. The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple small projects simultaneously. This position works closely with our service delivery and operations teams to ensure smooth execution of client requests.

Responsibilities

• Service Request & Queue Management
• Manage and prioritize incoming service requests in the service queue
• Coordinate scheduling and dispatch of field technicians
• Track progress of service tickets from request through completion
• Ensure SLAs and client expectations are met

Field Services Coordination

• Coordinate field services for client infrastructure work including:
• Site decommissioning (equipment removal / cleanup)
• Security camera deployments
• Low voltage cabling and additional network drops
• Hardware installations and swaps
• Small infrastructure upgrades

Project Tracking & Reporting

• Maintain accurate status tracking for all open service requests
• Provide regular updates to internal teams and clients
• Monitor project timelines and ensure tasks are completed on schedule
• Identify risks or delays and escalate when necessary

Quoting & Documentation

• Prepare quotes for service work using Kaseya Quote Manager
• Assist with scoping and estimating small service requests
• Maintain documentation of work orders and project notes
• Ensure proper closure documentation is completed

Qualifications

• 1–3 years experience in project coordination, service coordination, or operations support
• Experience managing multiple service requests or small projects simultaneously
• Strong organizational and task management skills
• Excellent written and verbal communication
• Ability to work US business hours
• Comfortable working in a fast-paced, service delivery environment
• No certifications required
• Focus on organizational/coordination skills

Why RecruitGo?

• Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
• Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.
• Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that client expectations are met.

Work Set-Up

Onsite/ Office-based in BGC area (for HR team to propose a temporary and permanent BGC office space options for Logic Point).

Work Schedule

US-aligned shift, between 6:00 AM – 8:00 PM (Central time) Weekdays