Field QA & Risk Specialist (Hybrid)

Home Credit Philippines; Cagayan de Oro; Hybrid; PHP 260,000 - 420,000; Full time

Benefits offered by this job

Hybrid work set-up

Permanent dayshift schedule

Up to 20% variable performance-based

HMO on Day 1 / HMO with dependents

Access to mental health coverage

Wellness Leave and Birthday Leave

Internal Career Mobility

Opportunity to work internationally

Job summary

Home Credit Philippines is seeking Field QA Specialists to support risk mitigation activities related to regulatory compliance, fraud prevention, and company loss.

You will evaluate field visits, monitor processes, coach Field Officers, and create data‑driven reports that reveal QA insights to senior management.

This is a hybrid role with dayshift hours and opportunities to work across our international offices.

Qualifications

• Minimum 1 year in a QA or related role.
• Prepare detailed QA reports with findings and corrective actions.
• Escalate fraudulent activities identified during QA validation.
• Strong communication with senior management and peers.

Responsibilities

• Perform risk mitigation activities for regulatory compliance and fraud prevention.
• Evaluate and monitor field visits and processes.
• Adhere to process improvements and create/maintain trackers.
• Identify and report potential fraudulent activities that may cause loss.
• Create tickets and reports with QA insights.
• Act as a point of contact for internal QA initiatives and special projects.
• Coach and mentor Field Officers and share QA learnings.
• Produce valuable reports based on collated data for management.
• Support ad hoc tasks to boost team productivity.

Skills

Quality Assurance

Analytical thinking

Problem solving

Communication skills

Attention to detail

Team coaching

Job description

Home Credit Philippines is seeking Field QA Specialists to support risk mitigation activities related to regulatory compliance, fraud prevention, and company loss.

You will evaluate field visits, monitor processes, coach Field Officers, and create data‑driven reports that reveal QA insights to senior management.

This is a hybrid role with dayshift hours and opportunities to work across our international offices.