Field Operations Manager - Key Accounts (Janitorial)

Grand Meritus Security Agency; Philippines; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Grand Meritus Security Agency is seeking a Key Account Operations Manager to oversee major janitorial service accounts, ensuring SLA compliance, quality standards, and profitability.

The role acts as primary liaison with clients, leads site operations, manages manpower, and drives continuous improvement across multiple sites; willingness to travel is required. Strong leadership, client relations, and budgeting skills are essential for success.

Qualifications

• Excellent leadership and people management abilities.
• Strong client relationship management skills.
• Excellent organizational and planning capabilities.
• Ability to manage multiple sites simultaneously.
• Strong decision-making and problem-solving skills.
• Excellent written and verbal communication.
• Strong negotiation and conflict resolution abilities.
• High level of integrity and professionalism.
• Proficient with MS Office (Excel, Word, PowerPoint, Outlook).
• Willingness to travel frequently between client sites.

Responsibilities

• Maintain excellent client relationships and serve as primary contact for key accounts.
• Ensure uninterrupted delivery of janitorial services and monitor site performance.
• Supervise Area Supervisors, Site Supervisors, and janitorial staff.
• Implement quality control programs and drive continuous improvement.
• Review operational reports and ensure timely attendance and billing submissions.
• Monitor expenses, negotiate costs, and support budget forecasting.
• Ensure compliance with labor laws, OSH standards, and company policies.
• Support management during client presentations and renewals.
• Identify opportunities for additional services and account expansion.

Skills

Leadership

Client management

Org & planning

Multi-site management

Decision making

Communication

Negotiation

Integrity

MS Office

Travel flexibility

Education

Bachelor's Degree in Business Administration, Management, Industrial Engineering, Hospitality Management, Human Resource Management, or related field

Job description

Grand Meritus Security Agency is seeking a Key Account Operations Manager to oversee major janitorial service accounts, ensuring SLA compliance, quality standards, and profitability.

The role acts as primary liaison with clients, leads site operations, manages manpower, and drives continuous improvement across multiple sites; willingness to travel is required. Strong leadership, client relations, and budgeting skills are essential for success.