Field Collections Specialist - Delinquency & Payments

Skyro; Kapatagan; On-site; PHP 167,000 - 246,000; Full time

Job summary

Skyro is seeking a Field Collections Associate in the Philippines to pursue pre-collection and resolution of past-due accounts, meeting customers directly and recording outcomes. You will perform fieldwork, collect payments with POS or digital tools, and validate any suspected fraud or non-compliant activity. Route planning and documentation are essential.

Must be HS graduate with own motorcycle and license. Willingness to work in Iligan City, Kapatagan, Tubod, and Tagaloan is required.

Qualifications

• At least high school graduate.
• Willing to be assigned to the areas Iligan City, Kapatagan, Tubod, Tagaloan.
• Have powerbank and charging cables for CP.
• Target-oriented.
• Willing to use personal cellphone for work purposes.

Responsibilities

• Pursue pre-collection and resolution of past-due customer accounts by engaging with customers directly.
• Make appropriate recommendations for corrective actions to resolve delinquency issues.
• Carry out fieldwork and meet with customers who have delinquent accounts.
• Collect payments using authorized POS machines or approved digital payment tools, ensuring proper acknowledgment and documentation of transactions.
• Conduct mystery shopping and validation visits to merchants, sales agents, or retail locations to assess compliance, sales practices, and customer experience.
• Validate suspected fraudulent or non-compliant activities identified through mystery shopping tasks or field findings.
• Plan routes to optimize efficiency and ensure all field visits and appointments are completed in a timely manner.
• Printing, distribution, and verified delivery to clients of Demand letters and other needed documentation.
• Prepare status reports of customer accounts with past due balances, including actions taken and current account status.
• Prepare reports on mystery shopping activities, fraud validation findings, and quality observations.
• Document and initiate write-offs for processing as necessary.
• Accurately document customer interactions, POS transactions, field visits, and mystery shopping results and Anti-Fraud visits in the Field Visit mobile application.
• Maintain complete and organized records of negotiations, payment arrangements, and validation activities.
• Perform other roles and responsibilities as assigned to support changing business needs and priorities.

Education

HS Grad

Job description

Skyro is seeking a Field Collections Associate in the Philippines to pursue pre-collection and resolution of past-due accounts, meeting customers directly and recording outcomes. You will perform fieldwork, collect payments with POS or digital tools, and validate any suspected fraud or non-compliant activity. Route planning and documentation are essential.

Must be HS graduate with own motorcycle and license. Willingness to work in Iligan City, Kapatagan, Tubod, and Tagaloan is required.