Fintech Collections Specialist - Delinquency & Recovery

Jocson College Inc.; Philippines; On-site; PHP 223,000 - 391,000; Full time

Job summary

Advanced Finance Solutions, Inc. (Skyro) in Quezon City, NCR, Philippines is seeking a junior collections specialist. The role focuses on pursuing pre-collection and past-due account resolution, documenting interactions, and applying corrective actions to reduce delinquency.

The ideal candidate has at least 1 year in collections, strong analytical and communication skills, and keen attention to detail to ensure accurate account handling and compliance with policies.

Qualifications

• With at least 1 year experience to collection handling delinquent accounts
• Strong ability to analyze customer accounts, detect discrepancies, and assess risks associated with both collections and due diligence processes.
• Excellent verbal and written communication skills, with the ability to negotiate and interact professionally with customers.
• High level of accuracy and attention to detail when managing customer accounts and documentation.
• Strong organizational skills with the ability to manage multiple tasks

Responsibilities

• Pursue pre-collection and resolution of past due customer accounts
• Make appropriate recommendations of corrective action to be taken to resolve delinquency
• Prepare status report of customer accounts with past due balances
• Document and initiate write-offs to be processed
• Documents customer interactions into system
• Issues and monitors automatic and manual reminders to customers
• Make decisions according to the defined Policies and Procedures
• Understand client Policies and Guidelines
• Other task and responsibilities that may be assigned from time-to-time

Job description

Advanced Finance Solutions, Inc. (Skyro) in Quezon City, NCR, Philippines is seeking a junior collections specialist. The role focuses on pursuing pre-collection and past-due account resolution, documenting interactions, and applying corrective actions to reduce delinquency.

The ideal candidate has at least 1 year in collections, strong analytical and communication skills, and keen attention to detail to ensure accurate account handling and compliance with policies.