Field Collections Pro: Delinquent Recoveries & Negotiations

BillEase; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

Billease is seeking a Debt Collector to contact delinquent customers to discuss account status and assess the customer's story to determine a beneficial solution. The role involves guiding conversations toward repayment and arranging feasible resolutions while maintaining compliance with data-handling policies.

Additionally, you will follow up on repayment promises for past due payments and, where necessary, escalate uncooperative cases to Legal for further action, while ensuring privacy and

Qualifications

• Contacts delinquent customers to discuss account status.
• Inform and assess the customer's story and suggest a beneficial solution.
• Follow up on repayments promises customers of past due payment.
• Identify and escal uncooperative customers to Legal.

Responsibilities

• Contacts delinquent customers to discuss account status.
• Inform and assess the customer's story and suggest a beneficial solution.
• Follow up on repayments promises customers of past due payment.
• Identify and escal uncooperative customers to Legal.

Job description

Billease is seeking a Debt Collector to contact delinquent customers to discuss account status and assess the customer's story to determine a beneficial solution. The role involves guiding conversations toward repayment and arranging feasible resolutions while maintaining compliance with data-handling policies.

Additionally, you will follow up on repayment promises for past due payments and, where necessary, escalate uncooperative cases to Legal for further action, while ensuring privacy and