Field Collections Specialist – Ethical Recovery & Negotiations

Cepat Kredit Financing Inc.; Pasig; On-site; PHP 201,000 - 335,000; Full time

Job summary

A financial services company is looking for a Field Collection and Recovery Agent to manage overdue payments and conduct customer verifications. This role requires visiting delinquent customers, negotiating payment plans, and preparing detailed reports. Candidates should have a high school diploma or vocational certificate, experience in collections, and strong negotiation skills. Willingness to travel within assigned areas is essential, along with possessing a motorcycle and a valid driver's license. Work is required from Monday to Saturday.

Qualifications

• High school diploma or vocational certificate, college level preferred.
• Experience in field collections.
• Willing to travel frequently within assigned areas.
• Motorcycle and valid driver’s license preferred.

Responsibilities

• Conduct field visits to delinquent customers to collect overdue payments.
• Negotiate and arrange installment plans or settlements according to company policies.
• Verify customer addresses, employment details, and contact information.
• Prepare daily/weekly collection reports and field visit logs.
• Adhere strictly to ethical collection practices and regulatory guidelines.

Skills

Negotiation skills

Strong communication skills

Problem-solving skills

Time management

Customer handling

Education

High school diploma or vocational certificate

Job description

A financial services company is looking for a Field Collection and Recovery Agent to manage overdue payments and conduct customer verifications. This role requires visiting delinquent customers, negotiating payment plans, and preparing detailed reports. Candidates should have a high school diploma or vocational certificate, experience in collections, and strong negotiation skills. Willingness to travel within assigned areas is essential, along with possessing a motorcycle and a valid driver's license. Work is required from Monday to Saturday.