Field Collections Leader: Team Coach & Route Optimizer

Skyro; Philippines; On-site; PHP 279,000 - 502,000; Full time

Job summary

Skyro, a fast-growing fintech company in the Philippines, is hiring a Field Collection Supervisor to lead a dynamic team and drive cash collection targets. You will oversee routing, field visits, and performance coaching while ensuring compliance.

The role requires 2-3 years in field collection or supervisory work, strong leadership, skip tracing knowledge, and the ability to analyze data and report insights. Travel and a valid driver’s license are required.

Qualifications

• Experience: 2-3 years in field collection or supervisory roles.
• Strong leadership and people management skills.
• Familiar with collections processes and skip tracing.
• Able to plan routes, use GPS tracking, and generate reports.
• Capable of handling conflict with customers and team members.
• Basic data analysis and Excel reporting.
• Must have a valid driver’s license and be willing to travel.
• Familiarity with local geography is a plus.

Responsibilities

• Supervise and lead a team of field collectors to achieve collection targets.
• Monitor daily field activities, routing, and productivity.
• Conduct regular performance reviews and coaching sessions.
• Ensure cash collection targets are met monthly and weekly visit ratios.
• Assist in strategizing for hard-to-collect accounts and monitor bucket performance.
• Ensure compliance with company policies and code of conduct.
• Review visit reports, proofs of visits, and customer engagements.
• Coordinate with Legal, Verification, and HR for aligned actions.

Skills

Leadership

People management

Conflict handling

Data analysis

Excel reporting

Driver’s license

Tools

GPS tracking

Route planning software

Reporting tools

Job description

Skyro, a fast-growing fintech company in the Philippines, is hiring a Field Collection Supervisor to lead a dynamic team and drive cash collection targets. You will oversee routing, field visits, and performance coaching while ensuring compliance.

The role requires 2-3 years in field collection or supervisory work, strong leadership, skip tracing knowledge, and the ability to analyze data and report insights. Travel and a valid driver’s license are required.