Field Checker (NCR)

Capex Finance; Manila; On-site; PHP 279,000 - 469,000; Full time

Job summary

Capex Finance in Manila is seeking a Logistics/Operations Coordinator to manage pickup and delivery bookings, verify shipment details, and prepare shipping documents.

You will monitor shipments, communicate changes to teams, assist customers, collect payments when required, and promote company services while adhering to procedures and safety standards.

Responsibilities

• Coordinate with the Order Control Specialist and customers regarding assigned pick-up and delivery bookings, schedules, and shipment requirements.
• Confirm shipment details, including schedules, locations, addresses, and special instructions, to ensure smooth and accurate service execution.
• Prepare and verify waybills and other shipment-related documents, ensuring completeness, accuracy, and compliance with company systems and procedures.
• Perform cargo inspection and assist in the safe loading and unloading of shipments to prevent loss, damage, or handling issues.
• Provide customers with shipping guidelines, cargo handling recommendations, and other service-related information.
• Monitor and communicate operational changes, delivery concerns, and customer issues to the appropriate teams for prompt resolution.
• Assist in addressing customer inquiries, complaints, and service concerns to maintain customer satisfaction.
• Collect payments when required and ensure the timely and accurate remittance of collections in accordance with company policies.
• Promote company services, programs, and marketing initiatives to customers when appropriate.
• Adhere to company operational procedures, safety standards, and service quality requirements at all times.

Job description

• Coordinate with the Order Control Specialist and customers regarding assigned pick-up and delivery bookings, schedules, and shipment requirements.
• Confirm shipment details, including schedules, locations, addresses, and special instructions, to ensure smooth and accurate service execution.
• Prepare and verify waybills and other shipment-related documents, ensuring completeness, accuracy, and compliance with company systems and procedures.
• Perform cargo inspection and assist in the safe loading and unloading of shipments to prevent loss, damage, or handling issues.
• Provide customers with shipping guidelines, cargo handling recommendations, and other service-related information.
• Monitor and communicate operational changes, delivery concerns, and customer issues to the appropriate teams for prompt resolution.
• Assist in addressing customer inquiries, complaints, and service concerns to maintain customer satisfaction.
• Collect payments when required and ensure the timely and accurate remittance of collections in accordance with company policies.
• Promote company services, programs, and marketing initiatives to customers when appropriate.
• Adhere to company operational procedures, safety standards, and service quality requirements at all times.