Field-Based Retail & Brand Experience Lead

The Eco Shift® Three Women OPC; Makati; Sur place; PHP 350 000 - 550 000; Plein temps

Résumé du poste

The Eco Shift® Three Women OPC is seeking a Retail & Brand Experience Supervisor to strengthen our physical retail presence and deliver a consistent brand experience across stores, counters, and partnerships. This is a hands-on field role with travel across Metro Manila and the Philippines as the network grows.

You will lead Beauty Ambassadors and retail staff, coach performance, monitor sales targets, and ensure excellent customer experience and visual merchandising at every location.

Qualifications

• 2–4 years of relevant experience in retail operations, beauty, cosmetics, personal care, fashion, FMCG or another consumer-facing industry.
• Experience supervising Beauty Ambassadors, promoters, sales associates or other frontline retail personnel.
• Strong understanding of sales targets and retail performance.
• Ability to analyze store results and turn numbers into action.
• Good visual merchandising and customer experience instincts.
• Strong organization and follow-through.
• Confidence coaching people and holding them accountable.
• Good written and verbal communication skills.
• Working knowledge of Excel or Google Sheets.
• Ability to manage multiple stores, priorities and deadlines.
• Willingness to spend significant time in the field rather than working exclusively from the office.

Responsabilités

• Monitoring store sales performance and taking action when targets are not being met.
• Supervising, coaching and monitoring Beauty Ambassadors and retail personnel.
• Driving sales productivity, upselling, cross-selling and product focus at store level.
• Ensuring an excellent and consistent customer and brand experience.
• Maintaining visual merchandising and store presentation standards.
• Monitoring inventory, replenishment requirements and potential stock-outs.
• Coordinating with Supply Chain and Fulfillment on retail inventory requirements.
• Supporting new store openings, ingress, pop-ups and retail activations.
• Coordinating operational requirements with retail partners and store management.
• Conducting regular store visits and retail audits.
• Ensuring campaigns, promotions, pricing and merchandising materials are correctly executed.
• Gathering customer and frontline insights that can help improve products, promotions and retail execution.
• Preparing accurate retail performance reports and recommending clear actions to Management.

Connaissances

Retail operations

Team supervision

Visual merchandising

Customer experience

Field work

Outils

Excel/Google Sheets

Description du poste

The Eco Shift® Three Women OPC is seeking a Retail & Brand Experience Supervisor to strengthen our physical retail presence and deliver a consistent brand experience across stores, counters, and partnerships. This is a hands-on field role with travel across Metro Manila and the Philippines as the network grows.

You will lead Beauty Ambassadors and retail staff, coach performance, monitor sales targets, and ensure excellent customer experience and visual merchandising at every location.