Retail Experience Officer

Metrobank; Makati; On-site; PHP 446,400 - 669,600; Full time

Job summary

A leading financial institution in Makati is seeking a Retail Experience Officer to develop and implement retail strategies aimed at enhancing customer experience. The successful candidate will manage campaigns and improve retail operations, requiring 5-10 years of experience, especially in the financial sector, alongside strong communication and project management skills. This role also emphasizes creativity and strategic planning to ensure innovative marketing solutions for a competitive edge.

Qualifications

• 5-10 years of relevant work experience, preferably in the financial industry.
• Strong communication and stakeholder management skills.
• Demonstrated expertise in marketing strategies.

Responsibilities

• Lead transitions of tasks from marketing to branches.
• Manage overall retail experience strategy.
• Develop and support marketing campaigns and retail strategies.

Skills

Communication skills

Stakeholder management

Negotiation skills

Project management

Marketing strategy conceptualization

Creativity

Job description

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

With Metrobank, a meaningful life is within your reach!

Position Title: Retail Experience Officer

Job Summary

The Retail Experience Officer is in-charge of developing, implementing, and managing any retail related improvements and strategic direction, ensuring that the retail aspect of the business is up to date and even ahead of its times. He/she is in-charge of the following functions:

• Strategic Planning of Key Retail Action Plans
• Campaigns management
• Retail audit and monitoring

Specific Duties & Responsibilities:

• Leads in creating a smooth transition of tasks and deliverables from the Brand Marketing team to the actual Branches.
• In-charge of overall retail experience strategy.
• Strategy and Planning: Develops and supports brand and institutional campaigns, Planogram development, Merchandising creation and innovation, and Regional retail experience support
• Execution and Deployment: Production of merchandising materials, Delivery and deployment of materials, and Audit and monitoring of branch executions

Should be able to deliver other requirements of the team that will be assigned from time to time.

Qualifications:

• Possess a minimum of 5-10 years of relevant work experience, preferably within the financial industry
• Strong communication, stakeholder managment, and negotiation skills for successful client relations
• Demonstrated expertise in conceptualizing marketing strategies and a proven track record of effectively executing these strategies in alignment with the department's budget, timeline, and expectations
• Exceptional project management skills, including the ability to coordinate and collaborate with cross-functional teams
• Proficiency in leveraging marketing tools and technologies to enhance event outcome
• A creative mindset with a keen eye for detail, ensuring that project leave a lasting impression
• Experience in post-project analysis and reporting to measure the impact and improve future strategies

Other Details:

Rank: Junior Officer

Unit: Analytics, Brand, Communications and Technology Group / Corporate Affairs Division