Field Analyst (Field Collector)

Eagle Eye Business & Collection Services, Inc.; Pasig; On-site; PHP 167,000 - 290,000; Full time

Job summary

Eagle Eye Business & Collection Services, Inc. is seeking a Field Collections/Repossession Specialist to conduct field visits for overdue accounts, locate and recover assets, and coordinate with the legal team on accounts needing action.

You'll deliver notices, assess pay ability, and maintain meticulous records while upholding customer relations. Responsibilities include skip tracing, asset safeguarding, and reporting activities.

Qualifications

• Conduct field visits to collect payments and gather proof of payment.
• Locate and recover company assets from delinquent customers.
• Assess customers' ability to pay and recommend actions.
• Coordinate with the legal team for accounts requiring action.
• Maintain accurate records of collection efforts and repossessed items.
• Perform skip tracing and investigative efforts to locate assets.

Responsibilities

• Conduct field visits to clients with overdue accounts to collect payments and negotiate settlements.
• Locate and recover assets from delinquent customers and safeguard repossessed items.
• Deliver collection notices and other required documents as needed.
• Escalate unresolved accounts and coordinate with supervisors.
• Maintain professional conduct and protect customer relations during disputes.

Skills

Field visits

Negotiation

Skip tracing

Repossession

Record keeping

Customer relations

Job description

1. Conduct field visits to clients with overdue accounts to collect payments, gather proof of payment, negotiate settlements, verify asset locations and assess repossession feasibility.

2. Locate and recover company assets (e.g., vehicles or other collateral) from delinquent customers.

3. Deliver collection notices, demand letters, and other necessary documents.

4. Assess customers’ ability to pay and recommend appropriate actions.

5. Coordinate with the legal team for accounts requiring legal action.

6. Negotiate with customers to encourage voluntary surrender of assets when applicable.

7. Maintain accurate records of collection efforts, payments received, and repossessed items.

8. Safeguard repossessed assets and ensure proper documentation.

9. Report daily collection and recovery activities to the immediate superior and to the respective Viber group.

10. Escalate unresolved or problematic accounts and misconduct by subordinates to the immediate superior.

11. Handle disputes and objections professionally while maintaining good customer relations.

12. Conduct skip tracing and investigative efforts to locate assets and uncooperative clients.

13. Maintain constant coordination and communication with the Account Analyst.

14. Monitor assigned accounts and achieved collection and provision target.

15. Follow all company policies and legal guidelines related to repossession procedures.

16. Perform other related tasks assigned by the immediate superior.

VACANT FIELD AREAS:

• Cagayan (preferably Tuguegarao, Allacapan, Lal-lo, Abulong, Aparri)

• Nueva Ecija (Cabanatuan)

• Benguet (preferably Baguio)

• Bulacan

• Laguna (preferably Binan, San Pedro, SR, Cabuyao)

• Davao

• Iligan / Lanao

• General Santos City

• Cagayan De Oro