FBS Project and Initiatives (Seller) - (Scommerce)

Shopee; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Shopee Philippines is seeking a proactive professional to drive seller growth and enhance seller experience through strategic initiatives on FBS and warehouse onboarding. You will track core metrics, conduct seller interviews to surface pain points, and coordinate with Warehouse Operations, Product, and Customer Service to design and implement improvements, translating feedback into action items.

This is a fast-paced role requiring ownership and cross-functional collaboration to deliver

Qualifications

• 2-4+ years of experience in project management, seller operations, account management, or business operations.
• Strong analytical mindset to diagnose pain points and build mitigation plans.
• Excellent communication and interpersonal skills with external sellers and cross-functional partners.
• Data-driven approach to track metrics, build reports, and guide decisions.
• High ownership, adaptability, and ability to thrive in a fast-paced environment.

Responsibilities

• Drive Seller Growth & Experience: Lead strategic initiatives and projects to accelerate seller growth, optimize onboarding, and improve seller satisfaction with FBS.
• Track & Report Key Metrics: Define, monitor, and report core operational and performance metrics for continuous improvements.
• Seller Engagement & Voice of Customer: Conduct interviews/outreach with sellers to uncover pain points and feature requests.
• Cross-Functional Coordination: Collaborate with Warehouse Operations, Business Development, Product, and Customer Service to resolve issues.
• Process Optimization: Identify gaps in fulfillment processes and translate feedback into action items.

Skills

Project management

Seller operations

Data analysis

Stakeholder management

Communication

Job description

Job Description:

• Drive Seller Growth & Experience: Lead strategic initiatives and projects designed to accelerate seller growth, optimize warehouse onboarding, and improve overall seller satisfaction with FBS.
• Track & Report Key Metrics: Define, monitor, and report core operational and performance metrics to ensure continuous service improvements and actionable insights.
• Seller Engagement & Voice of Customer: Regularly conduct interviews and outreach with sellers to uncover pain points, operational bottlenecks, and feature requests related to FBS and warehouse operations.
• Cross-Functional Coordination: Collaborate closely with Warehouse Operations, Business Development, Product, and Customer Service teams to design mitigation plans and resolve seller issues.
• Process Optimization: Identify gap areas in fulfillment processes and translate seller feedback into clear action items and operational enhancements.

Requirements:

• Experience: 2â€4+ years of experience in project management, seller operations, account management, or business operations (preferably in E-commerce, Supply Chain, or Logistics).
• Problem-Solving Skills: Strong analytical mindset with a proven ability to diagnose complex operational pain points and build effective mitigation plans.
• Stakeholder Management: Excellent communication and interpersonal skills to engage effectively with both external sellers and internal cross-functional partners.
• Data-Driven Approach: Comfortable working with data to track key performance metrics, build reports, and guide strategic decision-making.
• Adaptability & Drive: High ownership, proactive attitude, and the ability to thrive in a fast-paced, high-growth environment.