Facilities & Workplace Experience Lead

Remitly; Mandaluyong; On-site; PHP 335,000 - 603,000; Full time

Benefits offered by this job

Rice Allowance

Transportation Allowance

Paid Vacation

Medical, Dental & Vision

Accident and Life Insurance

Employee Stock Purchase Plan (ESPP)

Mental Health & Family FormingBenefits

Job summary

Remitly is recruiting a Facilities Administrator in the Philippines to support premises, security, maintenance and administrative services. You will manage tickets, coordinate third-party vendors, and uphold safety standards while ensuring business continuity and smooth daily operations.

With a focus on onboarding, visitor support and office moves, you will work under APAC leadership to keep the site running efficiently and securely in a hybrid work environment.

Qualifications

• 1+ years of experience in facilities administration or office operations.
• Bachelor's degree preferred; equivalent work experience will be considered.
• Working knowledge of office and facility systems (e.g. Security, Janitorial, Food Concessionaire, Transportation, Technical Maintenance, and Life Saving Safety systems)
• Experience coordinating third-party vendors and contractors to an agreed scope and timeframe.
• Exposure to small-scale facilities projects such as office moves, seating changes or equipment upgrades.
• Proficiency in Google Suite is required; familiarity with ticketing systems (e.g. JIRA) and experience using Claude, as well as basic expense tracking is advantageous.
• Strong ability to prioritize and manage conflicting priorities against deadlines.
• Good risk control and sound judgement on solving facility related concerns, including knowing when to elevate.
• Average English language skills, verbal and written, required.
• Enthusiast, collaborative, helpful and service-oriented, with capacity to interact with a wide range of staff, vendors and visitors.

Responsibilities

• Service requests - Serve as first point of contact for facilities/workplace matters, managing tickets and inquiries in Remitly's ticketing tool against a prioritised task list; report on work status and open requests, escalating complex issues.
• Site condition and maintenance - Conduct regular site walkthroughs against established standards, and coordinate equipment and facilities repairs with third-party contractors through to completion.
• Vendor coordination - Liaise with vendors and service providers for day-to-day office needs, including janitorial, food, transportation, security and building management.
• Supplies and Inventory - Maintain inventory and audit of facilities supplies and equipment, raising sourcing and procurement requests as needed.
• Access, security and safety - Administer facility access, Company ID issuance and security system monitoring; support site compliance with OSH, DOLE and Republic Act 11058 standards, including health and safety, fire warden and First Aid record keeping; elevate incidents and gaps.
• Business Continuity and Projects Support - Support BCP events, small-scale site projects such as office moves and equipment upgrades, and process improvements in day-to-day operations.
• Employee and visitor support - Support new hire onboarding; assist visiting employees with transportation, access, seating and meeting space; support HR-led engagement events.
• Administration and records - Administer meeting room calendar access, monitor compliance with facilities policies and house rules, safeguard confidential vendor and employee information, and perform day-to-day administrative tasks, record keeping and data entry.

Skills

Facilities administration

Office operations

Vendor coordination

Google Suite

Ticketing systems

Security systems

English communication

Education

Bachelor's degree preferred

Tools

JIRA

Google Suite

Claude

Job description

Remitly is recruiting a Facilities Administrator in the Philippines to support premises, security, maintenance and administrative services. You will manage tickets, coordinate third-party vendors, and uphold safety standards while ensuring business continuity and smooth daily operations.

With a focus on onboarding, visitor support and office moves, you will work under APAC leadership to keep the site running efficiently and securely in a hybrid work environment.