Facilities & Workplace Experience Lead

Remitly; Manila; Hybrid; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Rice Allowance

Transportation Allowance

Paid Vacation

Medical, Dental & Vision

Accident and Life Insurance

Employee Stock Purchase Plan (ESPP)

Mental Health & Family FormingBenefits

Job summary

Remitly is seeking a Facilities Administrator to support the Philippine office, handling facilities matters, maintenance coordination, and vendor engagement. You will oversee access control, security, safety records and day-to-day admin tasks to keep the site running smoothly.

The role includes supporting onboarding, coordinating office moves and equipment upgrades, and maintaining inventory. A hybrid work approach is in place, with onsite presence Tue–Thu, and occasional additional days as

Qualifications

• 1+ years of experience in facilities administration, office operations or a similar support role.
• Bachelor’s degree preferred; equivalent work experience will be considered. Facilities management certifications are an advantage.
• Working knowledge of office and facility systems (e.g. Security, Janitorial, Food Concessionaire, Transportation, Technical Maintenance, and Life Saving Safety systems)
• Experience coordinating third-party vendors and contractors to an agreed scope and timeframe.
• Exposure to small-scale facilities projects such as office moves, seating changes or equipment upgrades.
• Proficiency in Google Suite is required; familiarity with ticketing systems (e.g. JIRA) and experience using Claude, as well as basic expense tracking is advantageous.
• Strong ability to prioritize and manage conflicting priorities against deadlines.
• Good risk control and sound judgement on solving facility related concerns, including knowing when to escape.
• Average English language skills, verbal and written, required.
• Enthusiast, collaborative, helpful and service-oriented, with capacity to interact with a wide range of staff, vendors and visitors.
• High attention to detail and accuracy in scheduling, documentation, record keeping and reporting.
• Discretion in organising and handling time-sensitive and confidential information.

Responsibilities

• Service requests – be the first contact for facilities matters, manage tickets in Remitly’s system, report status and escalate complex issues.
• Site condition and maintenance – perform regular walkthroughs and coordinate repairs with third‑party contractors.
• Vendor coordination – liaise with vendors for janitorial, food, transportation, security and building management.
• Supplies and Inventory – maintain inventory and raise procurement requests as needed.
• Access, security and safety – manage facility access, ID issuance and safety compliance.
• Business Continuity and Projects Support – assist with BCP events, office moves and equipment upgrades.
• Employee and visitor support – assist onboarding, transport, seating and meeting spaces; support HR events.
• Administration and records – manage meeting room access, policy compliance, confidential data handling and data entry.

Skills

Facilities management

Vendor coordination

Ticketing systems (JIRA)

Google Suite

English communication

Education

Bachelor's degree preferred

Facilities management certification

Tools

JIRA

Claude AI

Expense tracking tools

Job description

Remitly is seeking a Facilities Administrator to support the Philippine office, handling facilities matters, maintenance coordination, and vendor engagement. You will oversee access control, security, safety records and day-to-day admin tasks to keep the site running smoothly.

The role includes supporting onboarding, coordinating office moves and equipment upgrades, and maintaining inventory. A hybrid work approach is in place, with onsite presence Tue–Thu, and occasional additional days as