Facilities Technician — Site Maintenance Pro

ServiceFirst, Inc.; Manila; On-site; PHP 240,000 - 420,000; Full time

Job summary

ServiceFirst, Inc. is a world-class call center and BPO delivering elevated customer experiences across global locations. The Admin Facilities Associate provides day-to-day facilities and technical support to keep the site safe, operational, and well-maintained.

You will conduct inspections, perform basic maintenance, coordinate with vendors, and report updates to the Admin & Facilities Supervisor. You will also assist with safety programs, office moves, and cross-site support when needed.

Qualifications

• Graduate of a technical/vocational course, preferably Electrical, Mechanical, Electronics, Refrigeration & Air-Conditioning, Building Maintenance.
• 1–2 years of experience in facilities, building maintenance, property management, or a similar technical role; BPO experience is an advantage.
• Knowledge of basic electrical, plumbing, air-conditioning, carpentry, and general building maintenance.
• Ability to perform basic troubleshooting and preventive maintenance.
• Ability to coordinate effectively with building administration, contractors, and service providers.
• Willing to work on shifting schedules, weekends, holidays, and provide support during site emergencies when required.

Responsibilities

• Conduct daily facilities inspections and monitor the condition of office areas, common areas, restrooms, pantry, utilities, and other site facilities.
• Perform basic troubleshooting and preventive maintenance of electrical, plumbing, air-conditioning, lighting, furniture, fixtures, and other building-related equipment.
• Respond promptly to facilities-related incidents, breakdowns, and service requests.
• Coordinate with building administration, contractors, and service providers for repairs, maintenance, and other technical concerns.
• Assist in monitoring and supervising contractors and vendors while ensuring compliance with site safety and security requirements.
• Maintain accurate records of preventive maintenance activities, repairs, inspections, and facility incidents.
• Assist in the implementation of workplace safety, emergency preparedness, and business continuity requirements.
• Support office moves, workstation setup, dismantling, and other site improvement or project activities.
• Monitor facility supplies, tools, equipment, and other assigned assets.
• Provide cross-functional technical support to other company sites on an as-needed basis, particularly during emergency facilities situations where specialized technical knowledge may be required.
• Perform other Admin & Facilities-related tasks as may be assigned.

Skills

Facilities management

Troubleshooting

Documentation

Communication

Safety procedures

Education

Technical/vocational degree

Electrical/Mechanical field

Job description

ServiceFirst, Inc. is a world-class call center and BPO delivering elevated customer experiences across global locations. The Admin Facilities Associate provides day-to-day facilities and technical support to keep the site safe, operational, and well-maintained.

You will conduct inspections, perform basic maintenance, coordinate with vendors, and report updates to the Admin & Facilities Supervisor. You will also assist with safety programs, office moves, and cross-site support when needed.