Facilities Supervisor

cxperts; Bonifacio; On-site; PHP 550,000 - 750,000; Full time

Job summary

cxperts is seeking a Facilities Supervisor to oversee day-to-day operations and maintenance of site facilities in a 24/7 BPO environment. You will manage critical systems, coordinate vendors, and ensure safety and regulatory compliance.

You will lead a team, supervise contractors, maintain accurate records, and drive reliability across data center, electrical, HVAC, and infotainment installations while aligning with company KPIs.

Qualifications

• Bachelor’s degree in engineering (ECE/ME/EE/CE) and licensed professional.
• Minimum 2 years as Facilities Supervisor in a BPO or 24/7 environment.
• 2+ years of supervisory or people-management experience.

Responsibilities

• Supervise daily facilities operations, including HVAC, electrical, UPS, and related utilities.
• Ensure preventive and corrective maintenance to sustain continuous operations.
• Oversee data center equipment installation, operation, and maintenance including security systems (CCTV, DACS, biometrics).
• Manage infotainment systems (TVs, karaoke, gaming equipment) maintenance and testing.
• Coach and supervise direct reports; oversee contractors and vendors to meet scope, time and quality.
• Maintain facilities assets/inventories, participate in safety audits, and drive KPI achievement.

Skills

Facilities management

Contractor supervision

Vendor management

Data center operations

Safety compliance

Education

Electronics & Communications Eng (BSECE)

Mechanical Eng (BSME)

Electrical Eng (BSEE)

Civil Eng (BSCE)

Job description

Job Description:

Job Summary

The Facilities Supervisor is responsible for the day-to-day supervision, operation, and maintenance of all site facilities to ensure uninterrupted business operations in a BPO environment. The role covers critical facilities, utilities, data center equipment, security systems, infotainment systems, and vendor management, while ensuring compliance with safety standards and company policies.

Key Duties and Responsibilities

Facilities Operations & Maintenance

• Supervise daily facilities operations, including but not limited to air conditioning systems, electrical systems, UPS, FDAS, and related utilities.
• Ensure continuous production operations through effective preventive and corrective maintenance programs.
• Conduct regular inspection, testing, and maintenance of all facilities-managed equipment.
• Maintain accurate facilities records, files, and databases.

Data Center & Electronics Systems

• Oversee the installation, operation, and maintenance of data center equipment, including servers and related infrastructure.
• Supervise the installation and maintenance of electronic and security systems such as:
  • Network Video Recorders (NVR)
  • IP Cameras (CCTV)
  • Door Access Control Systems (DACS)
  • Biometric and RFID devices
  • Electromagnetic door locks

Infotainment Systems

• Ensure proper maintenance, operation, and testing of infotainment systems, including but not limited to:
  • Televisions
  • Cable set-top boxes
  • Karaoke machines
  • Electronic gaming and entertainment equipment

People & Vendor Management

• Supervise, coach, and develop all direct reports to ensure high performance and compliance with standards.
• Supervise outsourced contractors and service providers to ensure tasks are completed on time and within agreed scope and quality standards.
• Assist the Facilities Manager as a primary point of contact with lessors regarding leased space concerns and facility-related issues.

Asset Management & Compliance

• Manage facilities assets and inventories, ensuring proper control, documentation, and accountability.
• Actively participate in company safety programs, audits, and compliance initiatives.
• Support the achievement and maintenance of departmental objectives and KPIs.

Qualifications and Requirements

Education & Licensure

• Bachelor’s degree in:
  • Electronics and Communications Engineering (BSECE)
  • Mechanical Engineering (BSME)
  • Electrical Engineering (BSEE)
  • Civil Engineering (BSCE)
• Must be a licensed ECE, EE, ME, or CE.

Experience

• At least 2 years of experience as a Facilities Supervisor in a BPO or similar 24/7 operational environment.
• Minimum of 2 years supervisory or people management experience.

Technical & Professional Competencies

• Strong knowledge of facilities equipment and systems, including:
  • Electrical systems
  • HVAC systems
  • UPS and critical power systems
  • Data center operations
  • Electronics and security systems
• Familiarity with preventive and corrective maintenance practices.
• Proven ability to manage contractors and service vendors.

Certifications

• BOSH or COSH Certification (required).

Work Conditions

• BPO environment supporting 24/7 operations
• On-site role requiring availability for urgent facilities and operational issues