Facilities Queue Coordinator

MicroSourcing; Philippines; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Healthcare on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in Pasay City is seeking a Facilities Queue Coordinator to triage and assign facilities work orders, monitor progress, and support SLA performance.

You will manage the shared inbox, maintain records in Jira/Confluence, and coordinate with club teams, contractors, and facilities staff to ensure timely completion of requests and escalation handling as needed.

Qualifications

• Experience in facilities coordination or helpdesk operations.

Responsibilities

• Triage incoming facilities work orders and assign to technicians, contractors, or managers.
• Monitor open work orders to ensure timely completion within SLAs.
• Escalate complex issues to the Facilities Manager as required.
• Maintain records in Jira, Confluence, and other facilities systems.
• Prepare and distribute reports on operation status and delays.

Job description

Discover your 100% YOU with MicroSourcing!

Position: Facilities Queue Coordinator

Location: Mall of Asia Complex, Pasay City

Work setup & shift: Hybrid | Shifting

Why join MicroSourcing?

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Key accountabilities and responsibilities of this position include, but are not limited to:

Work Order Queue Coordination

• Triage all incoming facilities work orders in accordance with established procedures and the knowledge base.
• Allocate work orders to the appropriate internal technician, contractor, or State Facilities Manager, based on responsibility and escalation requirements.
• Proactively monitor and progress open work orders to ensure timely completion within agreed service levels, including obtaining updates, confirming scheduling, and following up on outstanding quotations, parts, approvals, and other dependencies.
• Conduct regular reviews and follow-up of aged, escalated, and pending work orders to drive timely resolution and support compliance with service level agreements (SLAs).
• Escalate high-priority, complex, or stalled work orders to the relevant State Facilities Manager or Facilities Operations Manager, as required.
• Conduct regular reviews of aged, escalated, and pending work orders to drive resolution and maintain SLA compliance.

Reporting & Administration

• Manage the Facilities shared inbox, ensuring service reports are processed, corrective work orders are raised from received quotations, and enquiries are directed to the appropriate stakeholders.
• Maintain accurate and up-to-date records within Jira, Confluence, and other facilities management systems.
• Prepare and distribute scheduled and ad hoc reports as required.

Stakeholder Coordination

• Act as the primary coordination point between club teams, support office stakeholders, contractors, and the Facilities team regarding work order progress and outcomes.
• Participate in internal and external meetings as required and provide administrative support for facilities-related activities.

Continuous Improvement & General Responsibilities

• Support the ongoing maintenance, accuracy, and enhancement of the Facilities knowledge base.
• Contribute to process improvement initiatives that strengthen service delivery, operational efficiency, and customer experience.
• Identify recurring issues, process gaps, or system improvement opportunities and provide recommendations to the Facilities Operations Manager.
• Undertake additional duties and projects as reasonably requested.
• This position may involve additional tasks and responsibilities beyond those mentioned above.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent.

We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.

We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life.

Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply