Facilities Queue Coordinator

MicroSourcing; Pasay; On-site; PHP 320,000 - 460,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in Pasay City is seeking a Facilities Queue Coordinator for a hybrid role at Mall of Asia Complex. You will triage incoming facilities work orders, allocate them to the right technicians or managers, and drive timely completion while ensuring SLA compliance.

You'll manage the shared inbox, keep Jira/Confluence records current, and prepare scheduled or ad hoc reports. The position offers healthcare from day one, dependent coverage, performance bonuses, and a collaborative, inclusive

Qualifications

• Experience triaging and coordinating facilities work orders.
• Ability to manage multiple tasks with strict SLA timelines.
• Strong coordination with internal teams, contractors, and vendors.

Responsibilities

• Triage all incoming facilities work orders following procedures and knowledge base.
• Allocate orders to technicians, contractors, or managers based on responsibility.
• Monitor and progress open work orders to meet service levels and due dates.
• Escalate high-priority or stalled orders to the Facilities Managers as needed.
• Maintain Jira/Confluence records and generate routine reports.
• Coordinate with club teams and stakeholders on work order progress.

Skills

Triage

Scheduling

Stakeholder coordination

Tools

Jira

Confluence

Job description

Discover your 100% YOU with MicroSourcing!

Position: Facilities Queue Coordinator Location: Mall of Asia Complex, Pasay City Work setup & shift: Hybrid | Shifting

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

• Career Growth: Take advantage of opportunities for continuous learning and career advancement.

• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

The key accountabilities and responsibilities of this position include, but are not limited to:

Work Order Queue Coordination:

• Triage all incoming facilities work orders in accordance with established procedures and theknowledge base.

• Allocate work orders to the appropriate internal technician, contractor, or State Facilities Manager,based on responsibility and escalation requirements.

• Proactively monitor and progress open work orders to ensure timely completion within agreedservice levels, including obtaining updates, confirming scheduling, and following up on outstandingquotations, parts, approvals, and other dependencies.

• Conduct regular reviews and follow-up of aged, escalated, and pending work orders to drive timelyresolution and support compliance with service level agreements (SLAs).

• Escalate high-priority, complex, or stalled work orders to the relevant State Facilities Manager orFacilities Operations Manager, as required.

• Conduct regular reviews of aged, escalated, and pending work orders to drive resolution andmaintain SLA compliance.

Reporting & Administration:

• Manage the Facilities shared inbox, ensuring service reports are processed, corrective work ordersare raised from received quotations, and enquiries are directed to the appropriate stakeholders.

• Maintain accurate and up-to-date records within Jira, Confluence, and other facilities managementsystems.

• Prepare and distribute scheduled and ad hoc reports as required.

Stakeholder Coordination:

• Act as the primary coordination point between club teams, support office stakeholders, contractors,and the Facilities team regarding work order progress and outcomes.

• Participate in internal and external meetings as required and provide administrative support forfacilities-related activities.

Continuous Improvement & General Responsibilities:

• Support the ongoing maintenance, accuracy, and enhancement of the Facilities knowledge base.

• Contribute to process improvement initiatives that strengthen service delivery, operationalefficiency, and customer experience.

• Identify recurring issues, process gaps, or system improvement opportunities and providerecommendations to the Facilities Operations Manager.

• Undertake additional duties and projects as reasonably requested.

• This position may involve additional tasks and responsibilities beyond those mentioned above.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100% !

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply