Facialist Operations Supervisor

Cosmetigroup International Corporation; Makati; Presencial; PHP 391.000 - 614.000; Jornada completa

Descripción de la vacante

Cosmetigroup International Corporation in Makati is seeking an experienced Facialis Operations Supervisor to oversee branch clinics and ensure top-tier facial services and operational standards. The role focuses on leading Facialists, maintaining hygiene, safety, and service quality while coordinating cross-functionally to support company initiatives.

The candidate should bring 5+ years in facial procedures and clinic operations, strong leadership, communication, and report-writing skills, and

Formación

• College level or graduate status is required.
• At least 5 years of facial procedures and clinic operations experience.
• Experience in managerial or supervisory roles in beauty, wellness, or clinic operations is preferred.
• Strong leadership, coaching, and people management skills.
• Knowledge of customer service standards, clinic operations, sanitation, and compliance.

Responsabilidades

• Conduct branch visits and operational audits for compliance with company standards.
• Monitor clinic operations, cleanliness, equipment, supplies, safety, and service quality.
• Ensure proper implementation of facial procedures and readiness.
• Recommend improvements to increase efficiency and consistency.
• Supervise, coach, and support Facialists and branch staff.
• Monitor performance, attendance, professionalism, and compliance.
• Assist with onboarding, scheduling, and employee development.
• Promote teamwork and client-focused work environment.
• Ensure client experience and adherence to service standards.
• Resolve customer concerns and monitor client satisfaction.
• Support client retention and service quality improvements.
• Identify training needs and conduct coaching sessions.
• Support employee development and standardize best practices.
• Coordinate with HR and Training on performance improvement.
• Cross-Functional coordination with HR, Operations, Purchasing, Maintenance, Marketing, Finance, and Admin.
• Support company initiatives and special projects.
• Prepare operational, compliance, and incident reports.
• Document branch findings and recommend process improvements.

Conocimientos

Leadership

Coaching

People management

Customer service standards

Clinic operations

Sanitation practices

Operational compliance

Communication

Interpersonal skills

Report writing

Organized / detail-oriented

Analytical / results-driven

Operational reporting

Educación

College level or graduate

Descripción del empleo

Facialist Operations Supervisor - Qualifications

• College level or graduate of any related course
• At least 5 years of solid experience in performing proper facial procedures and handling clinic operations
• With experience in a managerial or supervisory role preferably in aesthetic, beauty, wellness, or clinic operations
• Strong leadership, coaching, and people management skills
• Knowledgeable in customer service standards, clinic operations, sanitation practices, and operational compliance
• With good communication, interpersonal, coordination, and report-writing skills
• Highly organized, detail-oriented, analytical, and results-driven
• Professional appearance and ability to handle operational concerns effectively
• Willing to conduct fieldwork and regular branch/shop visits
• Can work under pressure and handle multiple branches or operational concerns simultaneously
• Proficient in preparing operational reports and monitoring documents

Responsibilities

• Conduct branch visits and operational audits to ensure compliance with company standards.
• Monitor clinic operations, cleanliness, equipment, supplies, safety, and service quality.
• Ensure proper implementation of facial procedures, policies, and operational readiness.
• Recommend improvements to enhance efficiency and consistency.
• Supervise, coach, and support Facialists and branch staff.
• Monitor performance, attendance, professionalism, and compliance.
• Assist with onboarding, scheduling, and employee development.
• Promote teamwork and a client-focused work environment.
• Ensure excellent client experience and adherence to service standards.
• Resolve customer concerns and monitor client satisfaction.
• Support client retention and service quality improvements.
• Identify training needs and conduct coaching sessions.
• Support employee development and standardize best practices.
• Coordinate with HR and Training on performance improvement.
• Cross-Functional Coordination
• Work with HR, Operations, Purchasing, Maintenance, Marketing, Finance, and Admin to address branch needs and operational concerns.
• Support company initiatives and special projects.
• Prepare operational, compliance, and incident reports.
• Document branch findings and recommend process improvements.