F&B Supervisor (Chinese-speaking)

IHG Hotels & Resorts; Quezon City; On-site; PHP 502,000 - 725,000; Full time

Job summary

IHG Hotels & Resorts in Manila is looking for a Food and Beverage Supervisor to oversee daily operations across kitchen, bar, and service staff. You will manage staff scheduling, ensure guest satisfaction, and maintain inventory and menu knowledge.

Responsibilities include directing dining room standards, assisting at peak seating, collaborating with kitchen and service teams, and upholding budget and safety regulations. This on-site role requires a hands-on leader in a busy hotel environment.

Qualifications

• Directing and scheduling the kitchen, bar, and food and beverage servers.
• Responding to customer feedback and complaints to ensure guest satisfaction.
• Maintaining inventory and controlling costs.
• Explaining the food and beverage menu to guests.
• Ensuring the dining room is clean and presentable.
• Assisting in seating customers during peak hours.
• Working closely with kitchen and service staff.
• Adhering to the food and beverage budget.
• Ensuring workplace safety for staff and guests.
• Following food safety regulations.

Responsibilities

• Direct staff and schedule kitchen, bar, and servers.
• Respond to guest feedback and resolve issues.
• Keep inventory and costs under control.
• Explain menu items to guests.
• Maintain cleanliness of the dining area.
• Assist with seating during busy periods.
• Collaborate with kitchen and service teams.
• Monitor budget adherence.
• Uphold safety standards for all employees.
• Ensure compliance with food safety regulations.

Skills

Staff management

Customer service

Inventory control

Menu knowledge

Dining room

Seating coordination

Collaboration

Budgeting

Safety

Food safety regulations

Job description

A food and beverage supervisor in a hotel is responsible for overseeing the daily operations of the food and beverage services. Their duties include:

• Managing staff: Directing and scheduling the kitchen, bar, and food and beverage servers
• Customer service: Responding to customer feedback and complaints, and ensuring guest satisfaction
• Inventory: Maintaining inventory and controlling costs
• Menu knowledge: Explaining the food and beverage menu to guests
• Dining room: Ensuring the cleanliness and general look of the dining room
• Seating: Assisting in seating customers during peak hours
• Collaboration: Working closely with the kitchen and service staff
• Budget: Adhering to the food and beverage budget
• Safety: Ensuring safety for themselves and others in the workplace
• Food and safety regulations: Following food and safety regulations