F&B Service Team Lead - Elevate Guest Moments

Hilton; Metro Manila; On-site; PHP 335,000 - 580,000; Full time

Job summary

Hilton Philippines in Metro Manila is seeking a Team Leader - Food and Beverage Service to supervise and guide a team, ensuring flawless service and memorable guest experiences. You will oversee daily outlet operations, train staff, manage guest feedback, monitor costs, and collaborate with kitchen, housekeeping, and other departments to deliver exceptional hospitality.

Ideal candidates have a high school diploma or equivalent, fluent English, strong communication and interpersonal skills, and

Qualifications

• High school diploma or equivalent.
• Excellent communication, grooming, and interpersonal skills.
• Fluent in English; additional languages are an advantage.
• Friendly, professional, and guest-focused.
• Able to work flexible shifts.

Responsibilities

• Operational Oversight: Support daily outlet operations to ensure smooth service and adherence to brand standards.
• Team Leadership: Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.
• Guest Experience Management: Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.
• Inventory & Cost Control: Monitor stock levels, manage ordering, and control costs to optimize profitability.
• Sales & Revenue Support: Drive upselling initiatives, monitor sales performance, and support revenue targets.
• Compliance & Hygiene: Ensure adherence to health, safety, and hygiene regulations across all outlet areas.
• Coordination & Communication: Collaborate with kitchen, housekeeping, and other departments for seamless service delivery.
• Food Safety Regulations: Ensuring that all food safety standards are met.

Skills

Communication skills

Interpersonal skills

Fluent English

Team leadership

Guest-focused

Flexible shifts

Education

High school diploma or equivalent

Job description

Hilton Philippines in Metro Manila is seeking a Team Leader - Food and Beverage Service to supervise and guide a team, ensuring flawless service and memorable guest experiences. You will oversee daily outlet operations, train staff, manage guest feedback, monitor costs, and collaborate with kitchen, housekeeping, and other departments to deliver exceptional hospitality.

Ideal candidates have a high school diploma or equivalent, fluent English, strong communication and interpersonal skills, and