External Operations Lead – Digital Channels

STARBREAKER CORP; Makati; On-site; PHP 1,200,000 - 2,100,000; Full time

Benefits offered by this job

Competitive salary

Own external-facing digital channels

Collaborative leadership environment

Career growth and learning

Job summary

PICKUP COFFEE is seeking a Manager - External Operations (Digital Channels) to own all outward-facing channels and systems across aggregators, partners, and franchisees. You will oversee onboarding, promos, and performance, while collaborating with multiple teams to ensure smooth operations and scalable growth.

You will lead the Channel Operations team, track key metrics, and drive improvements in online channels, pricing, and store information.

Qualifications

• Excellent relationship management and communication across internal and external partners.
• Strong analytical skills for tracking operational metrics.
• Proven leadership and team management experience.
• Experience in channel operations, aggregators or franchise operations is preferred.

Responsibilities

• Oversee aggregator operations across major platforms (GrabFood, Foodpanda, ShopeeFood).
• Manage partnerships with third-party platforms and franchises; drive promos and launches.
• Lead onboarding and ongoing support for partner platforms and franchisees.
• Develop KPIs, dashboards, and reporting; coordinate with Campaigns, Finance, Legal, and IT.

Skills

Relationship management

Negotiation

Communication

Analytical skills

Leadership

Team management

Tools

GrabFood portal

Foodpanda portal

Job description

PICKUP COFFEE is seeking a Manager - External Operations (Digital Channels) to own all outward-facing channels and systems across aggregators, partners, and franchisees. You will oversee onboarding, promos, and performance, while collaborating with multiple teams to ensure smooth operations and scalable growth.

You will lead the Channel Operations team, track key metrics, and drive improvements in online channels, pricing, and store information.