Manager- External Operations

STARBREAKER CORP; Makati; On-site; PHP 1,200,000 - 2,100,000; Full time

Benefits offered by this job

Competitive salary

Own external-facing digital channels

Collaborative leadership environment

Career growth and learning

Job summary

PICKUP COFFEE is seeking a Manager - External Operations (Digital Channels) to own all outward-facing channels and systems across aggregators, partners, and franchisees. You will oversee onboarding, promos, and performance, while collaborating with multiple teams to ensure smooth operations and scalable growth.

You will lead the Channel Operations team, track key metrics, and drive improvements in online channels, pricing, and store information.

Qualifications

• Excellent relationship management and communication across internal and external partners.
• Strong analytical skills for tracking operational metrics.
• Proven leadership and team management experience.
• Experience in channel operations, aggregators or franchise operations is preferred.

Responsibilities

• Oversee aggregator operations across major platforms (GrabFood, Foodpanda, ShopeeFood).
• Manage partnerships with third-party platforms and franchises; drive promos and launches.
• Lead onboarding and ongoing support for partner platforms and franchisees.
• Develop KPIs, dashboards, and reporting; coordinate with Campaigns, Finance, Legal, and IT.

Skills

Relationship management

Negotiation

Communication

Analytical skills

Leadership

Team management

Tools

GrabFood portal

Foodpanda portal

Job description

Company Overview

PICKUP COFFEE is the fastest-growing food and beverage brand in the Philippines, dedicated to delivering exceptional coffee experiences to our customers. As we scale, we are committed to extending our reach through strong aggregator, partner, and franchise relationships.

Job Overview

We are looking for a Manager - External Operations (Digital Channels) to own every outward-facing channel and system that PICKUP COFFEE sells through or works with: aggregator platforms, partner platforms, and franchisees. In this role, you will keep aggregator operations running smoothly and efficiently, onboard and manage partnerships where we run special promos or sell directly on partner platforms, and provide franchise partners with the support they need to succeed on our digital channels. You will report to the Operations Lead and manage the Channel Operations team.

Key Responsibilities

Aggregator Operations

• Ensure menus, pricing, and store information are accurate and up to date across aggregator platforms (e.g., GrabFood, Foodpanda, ShopeeFood).

• Monitor day-to-day aggregator performance and police inefficiencies such as store offline rates, avoidable order cancellations, and preventable service issues; drive fixes with stores, Area Managers, and the aggregators.

• Manage relationships with aggregator account managers (KAMs), including escalations, store onboarding, and platform updates.

• Track and report aggregator operational metrics and contract/settlement mechanics in coordination with the Campaigns and Finance teams.

Partnership Operations

• Onboard and manage operational setup for partners such as Giftaway, ClassPass, MyPasaHero, and Potato Corner, whether through special promos or direct selling on partner platforms.

• Define and document partner processes, including integration, order flow, redemption, settlement, and issue handling.

• Coordinate with Campaigns, Finance, Legal, and Technology to launch partnerships on time and monitor performance after launch.

• Identify and evaluate new partnership and channel opportunities with the Group Head.

Franchise Support

• Serve as the point of contact for franchise partners on digital platform onboarding, access, and issue resolution.

• Monitor franchise onboarding status and platform adoption, and improve franchisee visibility into sales and performance data.

• Coordinate with franchise operations, Platform Support, and the Process Engineer to standardize franchise processes.

Team & Reporting

• Lead and develop the Channel Operations team, including clear KPIs and regular check-ins.

• Present weekly OPCOM updates on store app and aggregator status, and flag risks early to the Operations Lead.

• Maintain the master data, dashboards, and trackers covering stores, aggregators, and partners.

Qualifications

• 4-6 years of experience in channel operations, aggregator or marketplace management, partnership operations, or franchise operations, with experience leading a team.

• Hands-on experience managing aggregator platforms (GrabFood, Foodpanda, or similar) and their merchant portals.

• Experience onboarding and managing third-party partners and cross-functional launches.

• Strong analytical skills for tracking operational metrics such as offline rates, cancellation rates, and fulfillment performance.

• Excellent relationship management, negotiation, and communication skills across internal teams and external partners.

• Food & beverage, retail, or franchise experience is a plus.

What We Offer

• Competitive salary and benefits package.
• Opportunity to own the external-facing digital channels of the fastest-growing food and beverage brand in the Philippines.
• Collaborative and fast-paced environment with direct exposure to leadership.
• Career growth and continuous learning opportunities.
• Highly flexible, output-driven work setup.

If you are a relationship-driven operator who keeps partners, aggregators, and franchisees running at their best, we'd love to hear from you!