Digital Operations Leader: Deliver, Optimize & Grow

eClerx Philippines, Inc.; Muntinlupa; Presencial; PHP 1.500.000 - 3.000.000; Jornada completa

Descripción de la vacante

eClerx Philippines, Inc. seeks a Senior Operations Manager – Digital Operations to lead service delivery across assigned digital accounts in Alabang, Muntinlupa City.

You will oversee people, processes, performance, and client relationships across digital marketing, content operations, e-commerce, or analytics, translating client objectives into delivery plans and driving profitability. The role requires 8+ years in digital operations, 3+ years of managerial experience, strong client management

Formación

• Bachelor’s degree in Business Administration, Marketing, Communications, IT or related field or equivalent experience.
• At least 8 years in digital operations, digital marketing services, content or e-commerce operations, or related service delivery.
• At least 3 years of managerial experience leading managers or multiple delivery teams.
• Proven experience managing client-facing operations within a BPO, shared services, agency, or global delivery organization.
• Knowledge of digital service areas such as paid media, SEO/SEM, social media operations, content management, or analytics.

Responsabilidades

• Lead day-to-day operations across assigned accounts ensuring SLAs and quality targets are met.
• Translate client requirements into operating plans, staffing models, and measurable targets.
• Oversee capacity planning, resource allocation, and business continuity.
• Resolve delivery issues and drive corrective actions.
• Act as senior client contact and align on priorities, scope and opportunities.
• Lead operational reviews, present performance results, risks, and improvement plans.
• Collaborate with Technology, Quality, WFM, HR, Talent Acquisition, Finance and other teams.
• Coach and develop operations managers and delivery teams.
• Support hiring, onboarding, capability development, and retention initiatives.
• Own dashboards and use data to identify trends and drive decisions.
• Manage budgets, staffing costs, utilization, profitability and forecasts.
• Identify opportunities to automate and standardize processes for efficiency.
• Partner with experts to implement digital tools and AI-enabled solutions with quality controls.
• Maintain process documentation and ensure compliance with data privacy and security standards.
• Track client satisfaction, service levels, and operational performance.

Conocimientos

People management

Client relationship management

Analytical thinking

Strategic planning

Educación

Bachelor’s degree in Business Administration or related

Herramientas

Project management tools

Descripción del empleo

eClerx Philippines, Inc. seeks a Senior Operations Manager – Digital Operations to lead service delivery across assigned digital accounts in Alabang, Muntinlupa City.

You will oversee people, processes, performance, and client relationships across digital marketing, content operations, e-commerce, or analytics, translating client objectives into delivery plans and driving profitability. The role requires 8+ years in digital operations, 3+ years of managerial experience, strong client management