Export Operations & Customer Success Lead

Joinimagine; Pasay; On-site; PHP 335,000 - 502,000; Full time

Job summary

Joinimagine in the Philippines is seeking a logistics professional to manage end-to-end air freight export operations, ensuring accurate documentation, efficient shipment coordination, and proactive communication with customers and stakeholders. The role emphasizes timely billing and adherence to standards.

The position requires coordinating with carriers, brokers, and internal teams, maintaining shipment visibility, and driving continuous improvement while handling escalations and claims when

Qualifications

• End-to-end air freight export operations experience is desired.
• Ability to coordinate with multiple stakeholders and maintain compliance.
• Strong communication and problem-solving skills.

Responsibilities

• Own and manage shipment files in line with L5 process requirements and service commitments.
• Understand customer requirements and ensure operational execution matches expectations.
• Acknowledge, review, and process shipment bookings accurately and timely.

Job description

Joinimagine in the Philippines is seeking a logistics professional to manage end-to-end air freight export operations, ensuring accurate documentation, efficient shipment coordination, and proactive communication with customers and stakeholders. The role emphasizes timely billing and adherence to standards.

The position requires coordinating with carriers, brokers, and internal teams, maintaining shipment visibility, and driving continuous improvement while handling escalations and claims when