Export Logistics Analyst

3M GLOBAL SERVICE CENTER PHILIPPINES; Taguig; Hybrid; PHP 360,000 - 600,000; Full time

Job summary

3M GLOBAL SERVICE CENTER PHILIPPINES is seeking a GCS Control Tower Analyst to manage export shipping processes, ensuring timely and accurate shipments while collaborating with internal teams and external providers. The role emphasizes data entry, issue resolution, and document handling to support customers and carriers.

Ideal candidates have a Bachelor’s degree related to Foreign Trade or Logistics or 1+ year of relevant experience, with strong communication in English and familiarity with SAP

Qualifications

• Bachelor’s degree in Foreign Trade and Customs, Logistics or Business Administration, or 1+ years of relevant experience.
• 2 years of customer service experience, order management and/or Logistics/Shipping.
• Fluent English.

Responsibilities

• Accurately enter required data and process orders in accordance with department procedures.
• Communicate with other departments and providers to research and resolve issues, identify and implement service solutions
• Handle and delivery of export/import documents.
• Work closely with carriers to request international documents (BL, AWB) freight charges and shipments status.

Skills

Data analytics

Flexible

Adaptable

Workflow

Priorities

Education

Bachelor’s degree in Foreign Trade/Logistics/Business Administration

Tools

SAP

Salesforce

Job description

Job Description

As a GCS Control Tower Analyst atGlobal Logistics, you will play a key role in ensuring the efficient and effective management of the export shipping process in the division of Global Channel Services. In this role you will be able to help external and internal customers with the export shipping process. The main objective is that the customer gets their shipments at their destination collaborating with internal departments to ensure timely and accurate shipments.

Here, you will make an impact by:

• Accurately enter required data and process orders in accordance with department procedures.

• Communicate with other departments and providers to research and resolve issues, identify and implement service solutions

• Handle and delivery of export/import documents.

• Work closely with carriers to request international documents (BL, AWB) freight charges and shipments status.

Your Skills and Expertise

To set you up for success in this role from day one, 3M is looking for candidates who meet following minimum requirements:

• Key skills: Data analytics, Flexible & Adaptable with workflow processes, and priorities

• Education: Bachelor’s degree from an accredited university related to Foreign Trade and Customs, Logistics or Business Administration. Or 1+ years equivalent experience on the fields mentioned above.

• Past Experience as: 2 years of customer service experience, order management and/or Logistics/Shipping,

• Other – Fluent English

Additional knowledge / nice-to-have skills / preferred qualifications that could help you succeed even further in this role include:

• Additional Skills: Knowledge and use of SAP and Sales Force

• Personal Attributes: Highly organized, have great attention to details, Ability to convey a positive customer service and team-oriented attitude.