GCS Control Tower Analyst

3M; Taguig; Hybrid; PHP 446,000 - 781,000; Full time

Job summary

3M is seeking a GCS Control Tower Analyst in Global Logistics to oversee export shipping processes and ensure timely, accurate shipments for customers. You will collaborate across departments and with carriers to resolve issues and secure required documents such as BL and AWB.

The role emphasizes data entry, communication, and service solutions, with a focus on accuracy, organization, and customer satisfaction while upholding 3M's EHS culture and global logistics standards.

Qualifications

• 2 years of customer service experience, order management and/or Logistics/Shipping.
• Bachelor’s degree in Foreign Trade, Logistics or Business Admin is required.
• Knowledge of SAP and Salesforce is a plus.

Responsibilities

• Accurately enter required data and process orders in accordance with department procedures.
• Communicate with other departments and providers to research and resolve issues, identify and implement service solutions.
• Handle and delivery of export/import documents.
• Work closely with carriers to request international documents (BL, AWB) freight charges and shipment status.

Skills

Data analytics

Flexibility

Fluent English

Education

Bachelor’s degree in Foreign Trade/Logistics/Business Admin

Tools

SAP

Salesforce

Job description

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description

The Impact You’ll Make in this Role As a GCS Control Tower Analyst at Global Logistics, you will play a key role in ensuring the efficient and effective management of the export shipping process in the division of Global Channel Services. In this role you will be able to help external and internal customers with the export shipping process. The main objective is that the customer gets their shipments at their destination collaborating with internal departments to ensure timely and accurate shipments.

• Accurately enter required data and process orders in accordance with department procedures.
• Communicate with other departments and providers to research and resolve issues, identify and implement service solutions
• Handle and delivery of export/import documents.
• Work closely with carriers to request international documents (BL, AWB) freight charges and shipments status.

Your Skills and Expertise

To set you up for success in this role from day one, 3M is looking for candidates who meet following minimum requirements:

Key skills:

Data analytics, Flexible & Adaptable with workflow processes, and priorities

Education:

Bachelor’s degree from an accredited university related to Foreign Trade and Customs, Logistics or Business Administration. Or 1+ years equivalent experience on the fields mentioned above.

Past Experience as:

2 years of customer service experience, order management and/or Logistics/Shipping, Other – Fluent English

Additional knowledge / nice-to-have skills / preferred qualifications that could help you succeed even further in this role include:

Additional Skills: Knowledge and use of SAP and Sales Force

Personal Attributes:

Highly organized, have great attention to details, Ability to convey a positive customer service and team-oriented attitude.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M. Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Learn more about 3M's creative solutions to global challenges at www.3M.com or on Twitter @3M or @3MNews.