Experienced Ndis Rostering Officer – Australian Disability Services

Sapphire Support; Metro Manila; Remote; PHP 1,536,000 - 2,305,000; Full time

Job summary

Sapphire Support is seeking an experienced Australian NDIS Rostering Officer to join our offshore management and administration team in the Philippines. This hands-on role will work Monday to Friday with potential seven-day coverage as the team grows, supporting daily rostering operations for Australian services.

You will collaborate with offshore Rostering Officers and the Australian management team to ensure SIL staffing, participant support, and rostering standards are met.

Qualifications

• Hands-on rostering experience with an Australian NDIS provider.
• Experience preparing and managing Australian NDIS staff rosters.
• Understanding SIL, staffing ratios and participant support requirements.
• Experience handling shift cancellations and emergency replacements.
• Proficient with electronic rostering platforms.
• Excellent written and spoken English.
• Strong organisational skills and attention to detail.
• Proactive, accountable and solutions-focused.
• Reliable high-speed internet and home office setup.

Responsibilities

• Prepare and publish staff rosters for Australian NDIS services.
• Collaborate with offshore Rostering Officers and Australian management.
• Manage shift vacancies, cancellations, sick leave, staff availability and replacements.
• Ensure participant support requirements and staffing ratios.
• Build rosters weeks in advance.
• Apply NDIS rostering requirements and SIL arrangements.
• Liaise with Support Professionals, Team Leaders and management.
• Maintain records using rostering and admin systems.
• Identify rostering gaps early and resolve them.
• Contribute to rostering process improvements.

Skills

Rostering experience

NDIS rostering

English proficiency

Organisational skills

Problem solving

SIL understanding

Tools

ShiftCare

Job description

About the role

Sapphire Support is seeking an experienced, hands-on Australian NDIS Rostering Officer to join our growing management and administration team. This is a hands-on operational role, NOT a supervisory or management-only position. You will work collaboratively with other offshore Rostering Officers and our Australian management team to manage Sapphire Support's rostering operations. Initially, you will work Monday to Friday alongside our existing offshore Rostering Officer, supporting daily rostering operations. As the team develops, you will provide rostering and on-call coverage seven days a week.

Key responsibilities

• Personally prepare, manage, update and publish staff rosters for Australian NDIS disability support services
• Work collaboratively with other offshore Rostering Officers and our Australian management team
• Manage shift vacancies, cancellations, sick leave, staff availability and emergency shift replacements
• Ensure participant support requirements, staffing ratios and service commitments are maintained
• Build and maintain accurate rosters several weeks in advance
• Apply relevant Australian NDIS rostering requirements and understand Supported Independent Living (SIL) staffing arrangements
• Liaise professionally with Support Professionals, Team Leaders and management
• Maintain accurate records using electronic rostering and administrative systems
• Identify rostering gaps early and take proactive steps to resolve them
• Contribute to improvements in rostering systems, processes and service delivery

About you

• Previous hands-on rostering experience with an Australian NDIS provider is ESSENTIAL
• Proven experience personally preparing and managing Australian NDIS staff rosters
• Practical understanding of Supported Independent Living (SIL), disability support staffing ratios and participant support requirements
• Experience managing shift cancellations, emergency replacements and complex roster amendments
• Confidence using electronic rostering platforms, with ShiftCare experience highly regarded
• Excellent written and spoken English
• Strong organisational skills and attention to detail
• The ability to manage competing priorities and solve problems under pressure
• A proactive, accountable and solutions-focused attitude
• Reliable high-speed internet and a suitable, professional home office

About us

Sapphire Support is an established Australian registered NDIS provider based on Queensland's beautiful Sunshine Coast. We provide Supported Independent Living (SIL), Community Participation and other disability support services, with a strong commitment to quality care, professionalism and positive outcomes for our participants. We are expanding our offshore operations and building a dedicated team of three full-time offshore Rostering Officers.