WFH NDIS Weekend Rostering & After-Hours Support Officer

BruntWork; Metro Manila; Remote; PHP 2,483,000 - 3,725,000; Full time

Benefits offered by this job

Permanent work from home

Immediate hiring

Job summary

BruntWork is seeking a Weekend Rostering and After-Hours Officer (NDIS) to ensure reliable weekend operations. You will manage rosters four weeks ahead, respond to after-hours calls, monitor social channels, and handle admin tasks.

This role covers Friday 5:00 PM to Monday 6:00 AM Victoria time, with a paid 30-minute break, reporting to Location Manager. Essential experience includes 5+ years in workforce management and 1.5–2+ years in NDIS/Aged Care rostering in Australia, plus familiarity with

Qualifications

• 5+ years total Workforce Management/Operations experience.
• At least 1.5-2+ years dedicated NDIS/Aged Care rostering in Australia.

Responsibilities

• Weekend Rostering: fill vacant shifts, handle sick calls, publish rosters four weeks ahead.
• After-Hours and On-Call: first responder 5:00 PM Fri to 6:00 AM Mon, log calls.
• Marketing: monitor social media and respond with approved messaging; no new content created.
• Admin: complete Adapt by Lumia tasks, data entry, inbox triage.
• Lead Generation: log enquiries, respond with approved wording, pass to owner.
• Reporting: handover by 6:00 AM Mon and weekly end-of-week report.

Skills

Workforce management

NDIS rostering

Scheduling

Communication

Tools

NDIS CRM Brevity

NDIS CRM Element

ShiftCare

Zoho

Adapt by Lumia

Google Drive

Job description

Job Overview

Our client is looking for a Weekend Rostering and After-Hours Officer (NDIS) to keep operations running as reliably on a weekend as on a weekday. This role serves as the main point of contact for shift issues across the weekend window and every after-hours call in the window, keeps rosters published four weeks ahead, monitors social media, completes assigned admin, and captures and passes on leads that support the 12-Month Growth Goals. It replaces the management on-call rotation from 5:00 PM Friday to 6:00 AM Monday. Weekday after-hours (5:00 PM Monday to 6:00 AM Friday) stays with the management rotation.

Reports to: Location Manager

Accountable to: Director (final catch point, for genuine emergencies and matters outside this role's authority)

Works with: Rostering Officer, Programs Manager, Support Coordination Team Leader, HR Manager, Compliance Manager, PA

Schedule: Friday 5:00 PM - Monday 6:00 AM Victoria, Australia Time, with 30 minutes paid break

Responsibilities:

1. Weekend Rostering

• Fill vacant shifts, handle sick calls and no-shows, and confirm shift changes, using the rostering algorithm and checking training and compliance status in Zoho.

• Build and publish rosters four weeks in advance (six weeks in holiday periods), in line with the Rostering Officer Handbook.

• Escalate any shift that cannot be filled compliantly to the Location Manager.

2. After-Hours and On-Call

• Be first responder for every after-hours call from 5:00 PM Friday to 6:00 AM Monday: participant safety, restrictive practice, staff issues, building/security/OHS, and media or reputational matters.

• Follow the escalation path for each call type, take details only on media enquiries, and take no independent action on restrictive practice incidents.

• Log every call in the After-Hours Element Chat as it happens, and in Brevity where a participant is involved.

3. Marketing

• Monitor the client's social media channels and respond to routine enquiries using approved messaging.

• Publish content that has already been approved by the Director. This role does not create or approve new content.

4. Admin

• Complete admin tasks assigned through Adapt by Lumia, such as inbox triage, data entry, and preparing drafts for review.

• Keep Adapt by Lumia tasks current.

5. Lead Generation

• Log every enquiry or lead in Adapt by Lumia the same day, respond using approved wording, and pass it to the right owner.

• Research referral sources and follow up using pre-approved materials. Do not quote prices, confirm funding, places or availability, or give clinical advice.

6. Reporting

• Hand over to the Rostering Officer, Location Manager, PA, and other task owners at 6:00 AM every Monday.

• Send the Weekly Handover and End-of-Week Report to the Location Manager.

Requirements:

Essential:

• 5+ years total Workforce Management/Operations experience, with at least 1.5-2+ years dedicated NDIS/Aged Care rostering in Australia.

• Experience in rostering, scheduling or coordination in disability, aged care, or community services.

• Familiarity with NDIS CRMs (Brevity, Element, ShiftCare, Zoho, Adapt by Lumia, Google Drive, or similar).

• Confident, clear written and spoken English communication, steady vocal tone, strong composure under pressure, and clear operational boundaries.

• Sound judgement about when to act and when to elevate urgent or distressing calls.

• Commitment to privacy and confidentiality of participant information.

• Current NDIS Worker Screening Check and Working with Children Check, or willingness to obtain them before starting.

Desirable:

• Knowledge of the NDIS, support work and shift-based rostering.

• Experience with social media management or lead follow-up.

• First Aid certificate.

Independent Contractor Perks

• Permanent work from home

• Immediate hiring