Expediter

DHL Germany; Calabarzon; On-site; Confidential; Full time

Job summary

DHL Supply Chain is seeking an Expedite Operations Associate in Calabarzon, Philippines, to ensure safe, efficient, and compliant expedite processes. You will manage expedite orders end-to-end, monitor status, coordinate with operations and customers, uphold SOPs and WIs, and support performance improvements, trainings, and Kaizen initiatives while maintaining strong customer relationships.

The position requires a warehousing background, strong multitasking abilities, and potential for people

Qualifications

• Warehouse background required.
• Able to multitask and work under pressure.
• Experience with SAP or any Warehouse Management System (WMS).

Responsibilities

• Ensure safe, efficient, and compliant Expedite operations while meeting customer and operational requirements.
• Manage and monitor expedite orders from request receipt through shipment completion to achieve on-time delivery.
• Review and respond to email and shipment requests; monitor order allocation and transit status.
• Coordinate with operations teams, supervisors, customers, and other stakeholders to resolve operational concerns.
• Serve as the primary point of contact for Expedite-related issues and escalations.
• Maintain accurate operational reports, records, and performance-tracking data.

Skills

Warehousing background

Multi-tasking

People management

SAP

WMS

Job description

About us

DHL Supply Chain is the world’s leading contract logistics provider. Combining value-added and management services with traditional fulfilment and distribution, our customized, integrated logistics solutions drive efficiency, improve quality and create competitive advantage.

DHL Supply Chain offers specialist, proven expertise within the Auto-Mobility, Consumer, Chemicals, Energy, Engineering & Manufacturing, Life Sciences & Healthcare, Retail and Technology sectors. As today’s global markets grow, our innovative logistics solutions are ready to help.

Responsibilities

• Ensure safe, efficient, and compliant Expedite operations while meeting customer and operational requirements.
• Manage and monitor expedite orders from request receipt through shipment completion to achieve on-time delivery.
• Review and respond to email and shipment requests; monitor order allocation and transit status.
• Coordinate with operations teams, supervisors, customers, and other stakeholders to resolve operational concerns.
• Serve as the primary point of contact for Expedite-related issues and escalations.
• Follow and enforce Standard Operating Procedures (SOPs) and Work Instructions (WIs).
• Maintain accurate operational reports, records, and performance-tracking data.
• Monitor KPIs, productivity, and service performance, and support performance improvement initiatives.
• Support the creation, review, and implementation of SOPs, WIs, and process best practices.
• Attend daily Performance Dialogue (PD), conduct daily 5S activities, and participate in audits and Gemba walks.
• Support training, cross-training, mentoring, and onboarding of team members.
• Identify and implement continuous improvement and Kaizen opportunities.
• Promote teamwork, safety, quality, and a positive work environment.
• Participate in performance reviews, recognition programs, and other employee development activities.
• Maintain strong customer relationships and uphold DHL service standards and reputation.

Requirements

• With background in warehousing
• Multi-tasking capabilities
• Can handle people or have people management experience
• Can work under pressure
• Background on System (SAP or any Warehouse Management System)