Expansion-Focused SMB Account Manager

Payscale; Manila; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

HMO Coverage

Fixed work schedule

15 paid days of leave

Volunteer hours

All Hands meetings

Career development opportunities

Employee Resource Groups

Job summary

Payscale is seeking a highly motivated Account Manager in Manila to focus on expansion within existing SMB and Lower Mid-Market accounts. You will identify, develop, and close expansion opportunities, driving revenue growth by expanding contracted products and partnering with Customer Success, Renewals, and CDRs to maximize long-term customer value.

This quota-carrying role is essential to scale Payscale's growth engine and align with our global revenue strategy, with a hybrid work model in the

Responsibilities

• Own and deliver expansion quota through upsell and cross-sell motions within an assigned portfolio of SMB and Lower Mid-Market customers
• Proactively identify expansion opportunities based on product usage, business needs, organizational changes, and market trends
• Build and maintain a healthy, predictable expansion pipeline aligned to monthly, quarterly, and annual targets
• Lead consultative sales conversations with existing customers to uncover growth opportunities and position additional products and services
• Develop multi-threaded relationships across customer organizations, including HR, Compensation, Finance, and executive stakeholders
• Drive full expansion sales cycle from qualification through close, including discovery, solution alignment, pricing, negotiation, and contracting
• Partner closely with Customer Success Managers, CDRs, and Renewals Managers to align on account strategy, customer health, and timing of expansion opportunities
• Maintain disciplined opportunity management
• Provide accurate weekly forecasts and pipeline updates
• Maintain accurate forecasting, pipeline management, and CRM hygiene
• Expansion ARR / Net New Expansion Revenue
• Upsell & Cross-sell Close Rate
• Pipeline Coverage & Conversion
• Forecast Accuracy
• This role plays a critical part in driving net revenue retention and scaling our global growth strategy.

Job description

Payscale is seeking a highly motivated Account Manager in Manila to focus on expansion within existing SMB and Lower Mid-Market accounts. You will identify, develop, and close expansion opportunities, driving revenue growth by expanding contracted products and partnering with Customer Success, Renewals, and CDRs to maximize long-term customer value.

This quota-carrying role is essential to scale Payscale's growth engine and align with our global revenue strategy, with a hybrid work model in the