Exhibitor Success Specialist

RELX INC; Iloilo; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Country-specific benefits

Job summary

RELX is seeking a Customer Success Associate in Iloilo to support exhibitors after sale, handle billing inquiries, service requests, and complaints, and ensure a smooth event experience. The role collaborates with global teams and uses Salesforce basics to manage exhibitor journeys.

You will help onboard exhibitors, identify upsell opportunities, and maintain strong relationships to enhance overall customer value and loyalty.

Qualifications

• Bachelor's degree holder or higher.
• At least 1 year of relevant experience.
• Experience dealing with diverse stakeholders globally.
• Experience with voice/non-voice support setups.
• Basic Salesforce navigation.
• Basic Exhibitor Dashboard navigation.
• Proficiency with show websites and badge registration systems.
• Proficient in Microsoft Office.
• Good written and spoken communication.
• Strong stakeholder management.

Responsibilities

• Exhibitor Support – main post-sale contact for after-sales support.
• Drive exhibitor loyalty and repeat participation.
• Engage exhibitors through the event kickoff and follow-up touchpoints.
• Onboard exhibitors in a timely manner to satisfy onboarding process.
• Support the sales process from prospecting to upselling and servicing.
• Manage exhibitor profiles and dashboards, ensuring completion of required fields.
• Log activities in Salesforce and schedule follow-ups.
• Guide exhibitors through the registration and badge processes.
• Promote value-added services and digital products to exhibitors.
• Own the success of each exhibitor to meet business goals.

Skills

Bachelor's degree holder

Communication skills

Stakeholder management

Account management

Written and spoken communication

Education

Bachelor's degree

Tools

Salesforce

Exhibitor Dashboard

Jabber/Enghouse

Exhibitor Badge Registration systems

Microsoft Office

Job description

RELX is seeking a Customer Success Associate in Iloilo to support exhibitors after sale, handle billing inquiries, service requests, and complaints, and ensure a smooth event experience. The role collaborates with global teams and uses Salesforce basics to manage exhibitor journeys.

You will help onboard exhibitors, identify upsell opportunities, and maintain strong relationships to enhance overall customer value and loyalty.