Event Support & Registration Specialist

RELX INC; Manila; On-site; PHP 420,000 - 480,000; Full time

Job summary

RELX INC, based in Manila, is seeking an Event Support Specialist to manage inquiries for Reed Exhibitions events. The role covers registration assistance, pricing information, and guidance across all channels, including calls, emails, and chats.

You will proactively learn about each show, answer questions clearly and accurately, and collaborate with CREs and CRM to improve processes. A strong customer-service mindset is essential.

Qualifications

• Bachelor's degree holder.
• At least 1 year of customer service experience in a contact center environment.
• Proficient with Salesforce, Helpr, Outlook, Microsoft Office and telephony systems.
• Knowledge of show websites, registration tools and ticketing systems.
• Experience in email and chat support and call handling.
• Experience in project coordination and stakeholder management.
• Keen attention to detail and accuracy.
• Ability to quickly learn and apply enterprise AI tools.

Responsibilities

• Handle inbound calls, emails, chats, and social media inquiries from attendees, exhibitors, and participants.
• Provide support for registration, exhibitor portals, pricing, and general show information.
• Make outbound calls to support registration and increase event attendance.
• Conduct matchmaking calls when required.
• Take ownership of customer queries and ensure timely resolution within SLAs.
• Provide ad hoc support to show teams.

Skills

Customer service

Communication

Time management

Stakeholder management

AI tools learning

Education

Bachelor's degree

Tools

Salesforce

Helpr

Outlook

Microsoft Office

Jabber

Enghouse Touchpoint

MS Teams Voice

Registration tools

Ticketing systems

Job description

RELX INC, based in Manila, is seeking an Event Support Specialist to manage inquiries for Reed Exhibitions events. The role covers registration assistance, pricing information, and guidance across all channels, including calls, emails, and chats.

You will proactively learn about each show, answer questions clearly and accurately, and collaborate with CREs and CRM to improve processes. A strong customer-service mindset is essential.