Philippines Country Leader, BPO/CX Growth & Ops

Everise Philippines Ltd.; Bonifacio; On-site; PHP 4,000,000 - 7,000,000; Full time

Job summary

Everise Philippines Ltd. in the Philippines seeks an experienced BPO/CX executive leader to drive strong operational performance, business growth, profitability, and client satisfaction.

The EVP will connect strategy with execution, leading Operations Heads and cross-functional teams to ensure goals, SLAs, and client outcomes are met. You will provide strategic oversight across Talent Acquisition, Training, WFM, and QA, coordinating with Shared Services to align workforce capabilities with

Qualifications

• 15–20+ years of progressive leadership experience in the BPO/CX industry.
• Experience leading large-scale Operations teams across sites and clients.
• Experience providing strategic oversight across Talent Acquisition, Training, WFM, and QA.
• Strong budgeting, financial management, profitability, and business performance.
• Ability to understand financial statements and perform basic financial analysis.
• Strong client relationship, stakeholder management, and influencing skills.
• Demonstrated ability to lead multicultural teams and manage multiple complex priorities.
• Strong strategic thinking and execution skills, with the ability to translate business objectives into actionable plans.
• Lean/Six Sigma knowledge and experience driving continuous improvement.
• Understanding of AI and automation opportunities within business processes and operations.

Responsibilities

• Develop strategic and tactical plans to respond effectively to client needs, emerging trends, and best practices.
• Lead and develop a multicultural team of Operations Heads, driving alignment around operational and business objectives.
• Build and execute growth plans for accounts to achieve revenue and profitability objectives.
• Ensure Service Level Agreements (SLAs) and key operational performance targets are consistently met.
• Identify the root causes of performance gaps, develop solutions, and drive timely execution.
• Review operational performance regularly and engage clients on results, opportunities, and improvement plans.
• Develop and leverage strong client relationships to maximize business results.
• Establish strategies that drive operational growth, profitability, and client satisfaction.
• Develop short- and long-term business goals and translate them into actionable plans.
• Ensure Business Continuity Plans are in place and operational risks are appropriately managed.
• Address internal and client-related issues that impact operational efficiency and performance.
• Establish systems and governance for measuring, managing, and improving operational performance.
• Partner with functional and department heads to ensure operational priorities are aligned with broader business objectives.
• Provide strategic oversight and cross-functional alignment across Talent Acquisition, Training, WFM, and QA.
• Partner with Shared Services leaders to ensure workforce, capability, quality, and talent strategies support current and future business needs.
• Lead Lean/Six Sigma and other continuous improvement initiatives.
• Identify and drive opportunities to incorporate AI and automation into processes and operations.

Skills

Leadership experience

BPO/CX industry

Stakeholder management

Multicultural teams

Lean Six Sigma

AI & automation knowledge

Job description

Everise Philippines Ltd. in the Philippines seeks an experienced BPO/CX executive leader to drive strong operational performance, business growth, profitability, and client satisfaction.

The EVP will connect strategy with execution, leading Operations Heads and cross-functional teams to ensure goals, SLAs, and client outcomes are met. You will provide strategic oversight across Talent Acquisition, Training, WFM, and QA, coordinating with Shared Services to align workforce capabilities with