Executive Housekeeper

Frontier Ortigas Hotel and Resort Corporation; Pasig; On-site; PHP 1,674,000 - 2,567,000; Full time

Job summary

Frontier Ortigas Hotel and Resort Corporation is seeking an Executive Housekeeper to lead the Housekeeping Department and uphold the highest standards of cleanliness, safety, and guest comfort. You will oversee rooms, public areas, laundry, and linen management, and drive strategic initiatives aligned with brand guidelines.

The role requires strong leadership, budgeting, and operational oversight, with a focus on developing a large team, coordinating with Engineering and Front Office, and

Qualifications

• Diploma or degree in Hospitality Management preferred.
• Minimum of 5 years in a leadership role within the housekeeping department of a luxury hotel.
• Strong knowledge of housekeeping operations, budgeting, and staff management.
• Excellent attention to detail, organizational skills, and ability to lead a large team effectively.
• Strong communication and interpersonal skills, with the ability to interact professionally with guests and team members.
• Experience with hotel management systems and housekeeping software.

Responsibilities

• Direct and supervise the overall operations of the Housekeeping Department, including rooms, public areas, laundry, and linen management.
• Establish and implement departmental policies, standards, and procedures in line with brand guidelines.
• Develop and manage the housekeeping budget, including cost control, inventory, and staffing needs.
• Lead, train, and motivate a team of housekeeping supervisors, attendants, and laundry personnel to deliver consistent service excellence.
• Conduct regular inspections of guest rooms, public areas, and back-of-house to ensure cleanliness and maintenance standards are met.
• Coordinate closely with Engineering, Front Office, and other departments to ensure smooth operations and guest satisfaction.
• Manage linen and supply inventories, ensuring proper stock levels and quality control.
• Monitor guest feedback, address concerns promptly, and implement service recovery measures when necessary.
• Ensure full compliance with hygiene, safety, and environmental regulations.
• Participate in recruitment, performance evaluations, and career development planning for housekeeping team members.

Skills

Leadership

Budgeting

Staff Management

Attention to Detail

Communication

Interpersonal Skills

Hotel Management Systems

Education

Diploma or degree in Hospitality Management

Tools

Housekeeping software

Inventory management software

MS Office

Job description

The Executive Housekeeper is responsible for leading and managing the entire Housekeeping Department, ensuring the highest standards of cleanliness, hygiene, and comfort throughout the hotel. This role oversees daily operations, develops strategic plans, ensures compliance with Marco Polo Hotels' standards, and leads the team to deliver exceptional guest experiences.

Key Responsibilities:

• Direct and supervise the overall operations of the Housekeeping Department, including rooms, public areas, laundry, and linen management.

• Establish and implement departmental policies, standards, and procedures in line with Marco Polo Hotels' brand guidelines.

• Develop and manage the housekeeping budget, including cost control, inventory, and staffing needs.

• Lead, train, and motivate a team of housekeeping supervisors, attendants, and laundry personnel to deliver consistent service excellence.

• Conduct regular inspections of guest rooms, public areas, and back-of-house to ensure cleanliness and maintenance standards are met.

• Coordinate closely with Engineering, Front Office, and other departments to ensure smooth operations and guest satisfaction.

• Manage linen and supply inventories, ensuring proper stock levels and quality control.

• Monitor guest feedback, address concerns promptly, and implement service recovery measures when necessary.

• Ensure full compliance with hygiene, safety, and environmental regulations.

• Participate in recruitment, performance evaluations, and career development planning for housekeeping team members.

Qualifications:

• Diploma or degree in Hospitality Management or a related field is preferred.

• Minimum of 5 years of experience in a leadership role within the housekeeping department of a luxury hotel.

• Strong knowledge of housekeeping operations, budgeting, and staff management.

• Excellent attention to detail, organizational skills, and the ability to lead a large team effectively.

• Strong communication and interpersonal skills, with the ability to interact professionally with guests and team members.

• Experience with hotel management systems and housekeeping software.