Executive Housekeeper

Universal Hotels and Resorts, Inc.; Cebu City; On-site; PHP 420,000 - 700,000; Full time

Job summary

Universal Hotels and Resorts, Inc. in Cebu City seeks an experienced Housekeeping Manager to lead and develop the housekeeping team, ensuring luxury cleanliness across rooms and public areas.

You will manage inventories, budgets, and cross-department collaboration to enhance guest satisfaction and uphold safety standards. The role requires 3–5 years in housekeeping, with 1–2 years in supervision, and a Bachelor’s degree in Hospitality Management or equivalent.

Qualifications

• Bachelor's degree or diploma in Hospitality Management or related field.
• 3–5 years of progressive housekeeping experience, preferably in luxury settings.
• 1–2 years in a supervisory or assistant managerial role within housekeeping.
• Experience managing teams, room inspections, inventory and budget control.

Responsibilities

• Lead the housekeeping team, including housekeepers, floor supervisors, laundry staff, and support personnel.
• Develop, train, and motivate staff to maintain high cleanliness standards and guest satisfaction.
• Conduct performance evaluations and provide feedback for staff development.
• Ensure rooms, suites, and public areas meet luxury cleanliness standards and implement procedures to maintain quality.
• Oversee procurement and management of cleaning supplies, linens, and equipment; maintain accurate inventories.
• Prepare and manage the department budget; control labor, supplies, and cleaning product costs.
• Address guest complaints and special cleaning requests promptly and professionally.
• Ensure compliance with health, safety, and sanitation regulations; maintain equipment safety.
• Schedule shifts, coordinate with Front Desk, Maintenance, and Laundry; prepare departmental reports.
• Implement eco-friendly cleaning practices and sustainability initiatives.

Skills

Leadership

Team management

Communication

Problem-solving

Attention to detail

Physical stamina

Education

Bachelor's degree in Hospitality Management

Supervisory training certification

Tools

Housekeeping management software

Microsoft Office

Job description

Job Responsibilities:

Leadership & Team Management

• Manage housekeeping staff, including housekeepers, floor supervisors, laundry staff, and other support personnel.

• Develop, train, and motivate the housekeeping team to maintain high standards of cleanliness and guest satisfaction.

• Conduct performance evaluations and offer constructive feedback for staff development.

Cleaning Standards & Procedures

• Ensure that all rooms, suites, and public areas meet or exceed luxury cleanliness standards.

• Develop and implement cleaning procedures that maintain the highest quality in both guest rooms and back-of-house areas.

• Perform regular inspections of rooms, public areas, and back-of-house areas to ensure cleanliness and quality are maintained.

• Ensure that guest requests and special cleaning needs (e.g., requests for additional amenities, pillow types, etc.) are fulfilled promptly.

Inventory & Supplies Management

• Oversee the procurement and management of cleaning supplies, linens, and equipment.

• Maintain an accurate inventory of housekeeping supplies, linens, and guest amenities.

• Ensure that the department is adequately stocked with necessary supplies and that waste is minimized.

Budget & Cost Control

• Prepare and manage the housekeeping department's budget, ensuring that spending stays within budgetary limits while maintaining quality service.

• Control costs related to labor, supplies, and cleaning products.

• Optimize department processes to increase efficiency and reduce waste.

Guest Satisfaction & Quality Assurance

• Ensure high levels of guest satisfaction by meeting or exceeding the hotel's cleanliness standards.

• Handle guest complaints or concerns related to housekeeping services and resolve issues in a professional manner.

• Respond to special guest requests with attention to detail and personalize services where appropriate.

Safety & Compliance

• Ensure that housekeeping staff adheres to health, safety, and sanitation regulations, including OSHA standards.

• Maintain compliance with all hotel policies, procedures, and local regulations.

• Oversee the maintenance of housekeeping equipment and ensure that it is safe for use.

Administrative Duties

• Prepare departmental reports (e.g., occupancy, maintenance issues, guest complaints).

• Schedule and supervise shifts, ensuring optimal staffing levels.

• Collaborate with other departments (e.g., Front Desk, Maintenance, Laundry) to address issues affecting guests and hotel operations.

Sustainability Initiatives

• Implement eco-friendly cleaning practices and promote sustainability within housekeeping operations.

• Ensure that the hotel follows green practices for waste management, energy use, and other environmental concerns.

Qualifications:

Education

• Bachelor's degree or diploma in Hospitality Management, Hotel and Restaurant Management, or a related field.

• Housekeeping or hospitality-related certifications (e.g., cleaning standards, safety, or supervisory training) are an advantage.

Experience

• Minimum 3–5 years of progressive housekeeping experience, preferably in a luxury or large-scale hotel/resort.

• At least 1–2 years in a supervisory or assistant managerial role within housekeeping.

• Experience in managing teams, room inspections, inventory, and budget control.

Preferred Skills

• Technical Skills: Proficient in housekeeping management software, Microsoft Office Suite, and other related tools.

• Leadership: Strong leadership and team management abilities, with the capacity to motivate, guide, and develop staff.

• Attention to Detail: Excellent attention to detail and a commitment to upholding the highest standards of cleanliness and guest satisfaction.

• Communication Skills: Strong verbal and written communication skills to interact effectively with staff, guests, and other departments.

• Problem-Solving: Ability to address and resolve issues efficiently, ensuring a seamless guest experience.

• Physical Stamina: Ability to work long hours on your feet, lift heavy items, and manage a physically demanding workload.

• Pre-opening experience in a hotel, integrated resort, or hospitality property is an advantage.