Houseman

Mandarin Oriental Hotel Group Limited; Manila; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Learning & Development

MOstay benefits

Health & Colleague Wellness programs

Job summary

Mandarin Oriental Hotel Group Limited welcomes applications for the Houseman role at their upcoming 5-star luxury hotel in Manila. The Houseman will support the housekeeping team to ensure the efficient operation and cleanliness of guest rooms and public areas.

This position offers an opportunity to be part of the pre-opening team, ensuring readiness for the hotel's launch in 2026 while embracing growth and teamwork. Benefits include learning opportunities and wellness programs.

Qualifications

• Ability to lift, carry, and move supplies and equipment.
• Previous experience in housekeeping is an advantage.
• Basic understanding of housekeeping operations preferred.

Responsibilities

• Assist Room Attendants and Public Area Attendants in daily cleaning tasks.
• Transport clean and soiled linens between floors.
• Maintain cleanliness of service corridors and storage areas.
• Ensure proper handling of housekeeping equipment.

Skills

Good communication skills

Strong work ethic

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

Cleaning equipment

Job description

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Houseman is responsible for providing essential support to the Housekeeping team to ensure efficient operations, proper supply distribution, and the overall cleanliness and readiness of guest rooms and public areas. This role plays a vital part in maintaining operational flow and upholding Mandarin Oriental’s legendary standards of service and presentation.

In a pre-opening environment, the Houseman contributes to setup activities, organization of housekeeping areas, and readiness for a seamless hotel opening.

Key Responsibilities

Operational Support

• Assist Room Attendants and Public Area Attendants in completing daily cleaning tasks
• Deliver linens, towels, guest supplies, and amenities to assigned floors and workstations
• Ensure housekeeping pantries and service areas are fully stocked and organized
• Support efficient turnaround of guest rooms by replenishing supplies promptly

Linen & Supplies Handling

• Transport clean and soiled linens between floors, linen rooms, and laundry areas
• Assist in sorting, organizing, and distributing linens according to operational needs
• Maintain proper handling and storage of housekeeping supplies and equipment
• Monitor stock levels and report shortages to Supervisors

Public Area & Back-of-House Support

• Assist in cleaning and maintaining selected public areas and back-of-house spaces as required
• Remove trash, empty bins, and support waste management processes
• Maintain cleanliness of service corridors, storage areas, and housekeeping offices
• Support setup and breakdown of housekeeping‑related equipment and materials

Pre-Opening Responsibilities

• Assist in organizing and setting up linen rooms, storage areas, and housekeeping pantries
• Participate in deep cleaning and preparation of guest rooms and public spaces
• Support inventory organization, OS&E setup, and stock distribution
• Take part in training sessions, SOP briefings, and mock operations

Coordination & Communication

• Communicate regularly with Supervisors and team members regarding supply needs and task completion
• Coordinate closely with Room Attendants, Public Area Attendants, and Laundry team
• Report maintenance issues, damages, or irregularities promptly
• Ensure smooth support during peak periods and group movements

Equipment Handling & Maintenance

• Ensure proper use and handling of housekeeping equipment (carts, trolleys, vacuum cleaners)
• Maintain cleanliness and functionality of equipment
• Report any equipment malfunction or damage immediately
• Ensure safe storage of all tools and materials

Safety, Hygiene & Compliance

• Follow all health, safety, and hygiene standards at all times
• Use cleaning chemicals and equipment safely and in accordance with guidelines
• Observe proper lifting and handling techniques to prevent injury
• Report any hazards, accidents, or unsafe conditions immediately

Qualifications & Experience

• High school diploma or equivalent preferred
• Previous experience in housekeeping or a support role is an advantage (luxury experience preferred)
• Physically fit and able to lift, carry, and move supplies and equipment
• Basic understanding of housekeeping operations is a plus
• Good communication skills; basic English preferred
• Strong work ethic and willingness to support team operations
• Strong teamwork and cooperation
• Reliability and efficiency
• Attention to detail and organization
• Positive attitude and willingness to learn
• Flexibility and adaptability in a dynamic environment
• Basic problem-solving ability

Why Join Us?

Mandarin Oriental offers a world‑class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic pre‑opening team committed to excellence, innovation, and authentic Asian hospitality.

Our Commitment to You

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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