Housekeeping Supervisor

Mandarin Oriental Hotel Group Limited; Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Colleague Wellness

Job summary

Mandarin Oriental Makati invites an experienced Housekeeping Supervisor to lead daily operations in a luxury pre-opening hotel. You will oversee guest rooms, suites, and public areas, ensuring flawless cleanliness and presentation in line with MO standards.

In this pre-opening role, you will train and coach the team, participate in mock operations, coordinate with Front Office and other departments, and help prepare for a seamless opening in Manila, delivering exceptional guest experiences.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• 2–4 years of housekeeping operations experience in a luxury hotel.
• Pre-opening experience is preferred.
• Strong attention to detail and organizational skills.
• Good communication and interpersonal abilities.

Responsibilities

• Supervise daily cleaning and servicing of guest rooms, suites, and public areas.
• Ensure areas meet luxury standards of cleanliness, hygiene, and presentation.
• Coordinate with Front Office for arrivals and departures.
• Support room setups, mock-ups, and snagging for opening.
• Provide coaching, training, and guidance to the team.
• Maintain safety, hygiene, and brand standards.

Skills

Leadership

Team management

Attention to detail

Communication skills

Organizational skills

Problem solving

Education

Diploma or Bachelor’s degree in Hospitality Management or related field

Job description

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makatiis an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Housekeeping Supervisor is responsible for overseeing the daily operations of assigned sections, ensuring the highest standards of cleanliness, presentation, and guest comfort in line with Mandarin Oriental's legendary service standards.

In a pre-opening environment, this role is essential in supporting operational setup, training team members, and ensuring readiness for a seamless and successful hotel opening.

Key Responsibilities

Housekeeping Operations

• Supervise daily cleaning and servicing of guest rooms, suites, and public areas assigned
• Ensure all areas meet luxury standards of cleanliness, hygiene, and presentation
• Conduct detailed room inspections to ensure quality and brand compliance
• Monitor room status and coordinate with Front Office for arrivals and departures
• Ensure timely turnaround of rooms to meet operational requirements

Guest Experience & Service Excellence

• Uphold Mandarin Oriental’s philosophy of intuitive and anticipatory service
• Ensure guest preferences, special requests, and VIP arrangements are delivered accurately
• Address guest concerns and housekeeping-related feedback promptly
• Maintain high standards of presentation in all guest areas

Pre-Opening Responsibilities

• Participate in training sessions, SOP implementation, and service standards briefing
• Support room setup, mock-up inspections, and snagging processes
• Assist in preparing guest rooms, public areas, and back-of-house spaces for opening
• Take part in mock operations and simulation exercises

Team Leadership & Supervision

• Supervise Housekeeping Attendants, Public Area Attendants, and Laundry staff
• Assign daily tasks and monitor team performance
• Provide ongoing coaching, training, and guidance
• Ensure proper grooming, discipline, and adherence to standards
• Support team motivation and foster a positive working environment

Linen, Supplies & Inventory Control

• Monitor usage of linen, guest supplies, and cleaning materials
• Ensure proper handling, storage, and distribution of housekeeping supplies
• Report any shortages, damages, or discrepancies promptly
• Support stock control and inventory processes

Coordination & Communication

• Coordinate closely with Front Office, Engineering, and other departments
• Communicate room readiness, maintenance issues, and special requests efficiently
• Participate in daily briefings and shift handovers
• Ensure clear communication within the housekeeping team

Quality Assurance & Compliance

• Ensure compliance with Mandarin Oriental brand standards and SOPs
• Conduct regular inspections of rooms, public areas, and back-of-house
• Maintain proper documentation for inspections and reports
• Ensure adherence to hygiene, sanitation, and cleanliness standards

Safety & Risk Management

• Ensure all safety procedures and security standards are followed
• Monitor proper use of cleaning chemicals and equipment
• Report accidents, hazards, or incidents immediately
• Maintain a safe working environment for team members and guests

Qualifications & Experience

• Diploma or Bachelor’s degree in Hospitality Management or related field preferred
• Minimum of 2-4 years' experience in Housekeeping operations in a luxury hotel environment
• Previous supervisory experience is an advantage
• Pre-opening experience is preferred
• Strong attention to detail and organizational skills
• Good communication and interpersonal abilities
• Knowledge of housekeeping procedures and cleaning standards
• Strong attention to detail and quality control
• Leadership and team management skills
• Guest-centric mindset
• Problem-solving and decision-making ability
• Organizational and time management skills
• Ability to work in a fast-paced environment

Why Join Us?

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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