Executive, Events Management

MELCO RESORTS & ENTERTAINMENT; Manila; On-site; PHP 893,000 - 1,339,000; Full time

Job summary

MELCO RESORTS & ENTERTAINMENT in Manila is seeking an Executive, Events Management to coordinate every aspect of events, including guest rooms, menus, setup, and AV requirements. You’ll align client needs with hotel operations to ensure flawless delivery and contracted success.

The role emphasizes soliciting corporate and social event business, managing accounts, and submitting comprehensive reports to achieve annual revenue targets.

Qualifications

• Minimum of one year events management experience in a five-star hotel.
• College graduate from a reputable university.
• Excellent in written and oral English.
• Proficient in Delphi and Opera.
• Ability to communicate effectively with clients at all levels.
• Excellent negotiation and presentation skills.
• Detail-oriented and organized in managing event details.
• Ability to work under pressure and meet deadlines.
• Willing to work long hours to ensure delivery.

Responsibilities

• Solicits corporate live-out, live-in (MICE) and social event business from accounts within the assigned territory or as directed by the Director of Events Management, through sales calls, telemarketing, emails, and entertainment.
• Manages accounts through relationship building with all possible contacts within the company to include decision makers and influence peddlers.
• Contributes to the achievement of departmental goals within agreed budget through his/her accounts.
• Attends major functions and Ad promotion events (i.e., fairs and travel shows) and promote sales (events, rooms and other facilities and services) for the hotel.
• Prepares and submits sales deliverables such as weekly itinerary, weekly activity report, monthly telemarketing, and monthly production report.
• Remains informed of all movements within the account on business opportunities for corporate events business for City of Dreams Manila and that of competition.
• Formulates strategies for accounts handled to develop these as active producers.
• Develops and maintains potential clients’ database and ensures proper documentation of account activities.
• Drafts and sends out banquet event order, event proposals and contracts in a timely manner. Reverts to client inquiries within 24 hours.
• Prepares and actively participates in book reviews and account reviews.
• Conducts weekly BEO reading with F&B operations team.
• Prepares and actively participates in book reviews and account reviews.
• Keeps abreast on information about the competitors, their pricing, sales activities, and product offers.
• Prepares and conducts site inspection plan to prospective clients of the resort.
• Performs other tasks/duties as required by the Director, Events Management.
• Reviews performance indicators and stays aligned with corporate goals.
• Participates in HR mandated trainings and CSR activities.

Skills

Written English

Oral English

Delphi

Opera

Client communication

Negotiation

Presentation

Detail oriented

Multi-tasking

Under pressure

Education

College degree

Tools

Delphi

Opera

Job description

REQ15050 Executive, Events Management (Open)

POSITION SUMMARY:
The Executive, Events Management under the guidance and supervision of the Director, Events Management is responsible for coordinating every aspect of an event to ensure its delivery as contracted. He/she is expected to do event detailing with the organizer of the event to include requirements for guestrooms, menu choices, set up plan and audio-visual equipment. He/she coordinates client requirements with the operations departments of the hotels to ensure its successful implementation and delivery.
PRIMARY RESPONSIBILITIES:
1. Solicits corporate live-out, live-in (MICE) and social event business from accounts within the assigned territory or as directed by the Director of Events Management, through sales calls, telemarketing, emails, and entertainment.
2. Manages accounts through relationship building with all possible contacts within the company to include decision makers and influence peddlers.
3. Contributes to the achievement of departmental goals within agreed budget through his/her accounts.
4. Attends major functions and Ad promotion events (i.e., fairs and travel shows) and promote sales (events, rooms and other facilities and services) for the hotel.
5. Prepares and submits sales deliverables such as weekly itinerary, weekly activity report, monthly telemarketing, and monthly production report.
6. Remains informed of all movements within the account on business opportunities for corporate events business for City of Dreams Manila and that of competition.
7. Formulates strategies for accounts handled to develop these as active producers.
8. Develops and maintains potential clients’ database and ensures proper documentation of account activities.
9. Drafts and sends out banquet event order, event proposals and contracts in a timely manner. Reverts to client inquiries within 24 hours.
10. Prepares and actively participates in book reviews and account reviews.
11. Conducts weekly BEO reading with F&B operations team.
12. Prepares and actively participates in book reviews and account reviews.
13. Keeps abreast on information about the competitors, their pricing, sales activities, and product offers.

14. Prepares and conducts site inspection plan to prospective clients of the resort.
15. Performs other tasks/duties as required by the Director, Events Management.

PERFORMANCE INDICATORS:
Individual Level
1. Minimum of one hundred (100) monthly sales activities.
2. Minimum of twenty (20) accounts for monthly telemarketing.
3. Minimum of thirty (30) business leads generated monthly.
4. Achievement of yearly Budget Revenue.
5. Minimum of two (2) relationship building activity per year.
6. Minimum of five (5) repeat clients per year.
HR Mandated:
1. Company-wide initiated online trainings.
2. Participation in at least two (2) corporate social responsibility activities and/or employee engagement activities in a year
QUALIFICATIONS:
I. Experience
Minimum of one (1) year events management experience in a five-star hotel.
II. Education
College graduate in a reputable university.
III. Skills / Competencies
1. Excellent in written and oral English.
2. Proficient in Delphi and Opera.
3. Ability to communicate effectively with clients at all levels both internally & externally.
4. Excellent negotiation skills.
5. Excellent presentation skills.
6. He/she must be detail-oriented and organized in managing the numerous details of an event.
7. He/she must be able to work under pressure and can work with tight deadlines.
8. He/she must be able to multi-task to efficiently handle hotel duties and manage the event being organized concurrently.

IV. Other Attributes
1. Pleasant personality.
2. Aggressive in upselling for increased event revenue.
3. He/she must be willing to learn and engage what was learned.
4. He/she must be willing to work long hours to ensure efficient delivery of event.