Event Sales Manager

Hospitality Enterprise Resources Corporation; Cebu City; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Filinvest Hospitality Property:Quest Hotel Conference Center Cebu in Cebu City, Cebu seeks an experienced Event Sales Manager with a minimum of 5 years in deluxe hotel event sales to lead client engagements and drive revenue.

The role covers coordinating with Sales, preparing proposals, and overseeing event operations to deliver exceptional guest experiences. Strong communication, teamwork, and upselling are essential for success.

Qualifications

• Minimum 5 years of experience in deluxe/5-star resort/hotel event sales.
• Strong communication and teamwork skills.
• Ability to upsell and manage proposals with clients.

Responsibilities

• Meet and exceed customer and team expectations with Unique Guest Experience service.
• Coordinate with Sales Team to convert leads into confirmed events.
• Prepare proposals and contracts for leads/inquiries from Sales Managers.
• Liaise with clients on finalizing details and event set-ups.
• Ensure effective communication with clients and internal departments; review billing with organizers.

Skills

Event Sales

Customer Service

Team Leadership

Job description

Filinvest Hospitality Property:Quest Hotel Conference Center Cebu (Cebu City, Cebu)

Experience: Minimum 5 years of job experience from another deluxe/5-star resort/hotel, in Event Sales

Create exceptional experiences with Filinvest Hospitality. We are hiring a Event Sales Manager with the following expertise:

Scope and Responsibilities

Meet and exceeds customer and team members expectation by providing "Unique Guest Experience" service and teamwork.

• Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations.
• Communicates effectively with customers, co-workers and supervisors
• Demonstrates teamwork by cooperating and assisting co-workers as needed.
• Handles difficult situations effectively.
• Meets “Only the BEST for our Guests!” service standards.
• Performs other duties as required to provide
• “Only the BEST for our Guests!” service and Teamwork.

Operation

• Liaises closely with Sales Team in proposing the best deal when handling leads / inquiries (pricing strategy, special requirements) passed over, in order to convert the leads / inquiries to confirmed events.
• Prepares proposals / contracts for leads / inquiries received from Sales Managers.
• Follows through from negotiation until departure for events assigned.
• Liaises with clients on finalizing details and gives professional advice on set – ups and planning of events.
• Practices up selling at all opportunities to maximize revenue.
• Ensures effective communication with clients and internal departments.
• Responsible for the dissemination of groups related information to other departments e.g. issues Banquet Event Orders (BEO), Group Resumes and chairs pre – event meetings.
• Maintains close coordination with respective departments on organizer’s requirements and last minute event requirements.
• Be visible to organizers and clients during their event / group dates and monitors guest satisfaction.
• Oversees the operation of banquet functions and works closely with various departments to ensure quality service is delivered to our clients at all times.
• Regularly reviews Master A/C postings to ensure postings are done correctly. Reviews billings with organizers regularly so as to eliminate adjustments needed on final invoice.
• Maintains close communication with concerned Sales Manager during the process

Post – Event Follow Up

• Involves concerned Sales Manager during post – event meeting and post – event follow up such as sending Thank You letter and Post – Event Critique forms together.
• Verifies total charges and layout of invoices prepared by Accounts Receivables and sends out to organizers.
• Obtains feedback from clients and follows through with the necessary actions.
• Refers leads and sends Event Profile information to relevant sister hotels or Regional Sales Office (RSO) if any.

Business Administration

• Maintains the active Event Profile Database and Group Chart.
• Establishes and maintains files of major accounts and assists the Director of Events Management in maintaining the Accounts Management System.
• Establishes good working relationship with internal customers (other departments of the hotel) and external customers (clients, event contractors, suppliers).

Business Development

• Participates actively in achieving the departmental goals which contribute to Marketing budget.
• Monitors closely account revenue and business production.
• Provides feedback on market trends and keeps updated with client relationships and overall business goals through close communication with Sales Managers and Director of Sales.
• Maximizes up selling opportunities whenever possible.
• Assists the Director of Events Management in the forecasting of group room nights and banquet revenue.
• Arranges relationship building visitations when necessary.
• Cross – sells other Crimson properties.
• Handles inquiries for rebooking of business and new leads when Sales Managers are not available.
• Communicates closely with concerned Sales Managers regarding the progress of the negotiation process.
• Conducts site inspections for potential clients when Sales Managers / Coordinators are not available

Communication

• Attends regular communication meetings with operations staff to update on event details.
• Ensures effective and close communication within the department and other departments.
• Maintains timely and responsive communication with clients

Hygiene and Food Safety

• Keeps trolley neat and adequately supplied at all times.
• Keeps pantry linen and supply closet neat and in working order at all times.
• Submits productivity worksheets to Service Leader – Housekeeping at the end of the shift.