Executive, Events Management

Melco Resorts & Entertainment Limited; Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Melco Resorts & Entertainment Limited seeks an Executive, Events Management to coordinate all event details and ensure delivery as contracted. You will work with guest rooms, menus, setup plans, and A/V, while aligning client needs with hotel operations for flawless execution.

Responsibilities include soliciting event business, maintaining client relationships, and delivering on revenue targets. The role requires strong English, negotiation, and presentation skills in a fast-paced, five-star

Qualifications

• Experience in events management with strong English communication.
• Bachelor's degree from a reputable university.
• Ability to interact with clients at all levels and negotiate effectively.
• Detail-oriented and able to manage multiple event details.

Responsibilities

• Solicit corporate and social event business from accounts in the assigned territory.
• Build and maintain relationships with decision makers and influencers.
• Contribute to department goals within the budget through accounts.
• Promote events and hotel facilities at major functions and travel shows.
• Prepare and submit sales deliverables and reports weekly and monthly.
• Maintain knowledge of competitors and market opportunities for events.

Skills

Excellent English (written and spoken)

Client communication

Negotiation

Presentation skills

Detail-oriented

Multitasking

Work under pressure

Education

College degree

Tools

Delphi

Opera

Job description

POSITION SUMMARY

REQ15050 Executive, Events Management (Open) POSITION SUMMARY: The Executive, Events Management under the guidance and supervision of the Director, Events Management is responsible for coordinating every aspect of an event to ensure its delivery as contracted. He/she is expected to do event detailing with the organizer of the event to include requirements for guestrooms, menu choices, set up plan and audio-visual equipment. He/she coordinates client requirements with the operations departments of the hotels to ensure its successful implementation and delivery.

PRIMARY RESPONSIBILITIES

1. Solicits corporate live-out, live-in (MICE) and social event business from accounts within the assigned territory or as directed by the Director of Events Management, through sales calls, telemarketing, emails, and entertainment.
2. Manages accounts through relationship building with all possible contacts within the company to include decision makers and influence peddlers.
3. Contributes to the achievement of departmental goals within agreed budget through his/her accounts.
4. Attends major functions and Ad promotion events (i.e., fairs and travel shows) and promote sales (events, rooms and other facilities and services) for the hotel.
5. Prepares and submits sales deliverables such as weekly itinerary, weekly activity report, monthly telemarketing, and monthly production report.
6. Remains informed of all movements within the account on business opportunities for corporate events business for City of Dreams Manila and that of competition.
7. Formulates strategies for accounts handled to develop these as active producers.
8. Develops and maintains potential clients’ database and ensures proper documentation of account activities.
9. Drafts and sends out banquet event order, event proposals and contracts in a timely manner. Reverts to client inquiries within 24 hours.
10. Prepares and actively participates in book reviews and account reviews.
11. Conducts weekly BEO reading with F&B operations team.
12. Prepares and actively participates in book reviews and account reviews.
13. Keeps abreast on information about the competitors, their pricing, sales activities, and product offers.
14. Prepares and conducts site inspection plan to prospective clients of the resort.
15. Performs other tasks/duties as required by the Director, Events Management.

PERFORMANCE INDICATORS

1. Individual Level 1. Minimum of one hundred (100) monthly sales activities.
2. Minimum of twenty (20) accounts for monthly telemarketing.
3. Minimum of thirty (30) business leads generated monthly.
4. Achievement of yearly Budget Revenue.
5. Minimum of two (2) relationship building activity per year.
6. Minimum of five (5) repeat clients per year.

HR Mandated

1. Company-wide initiated online trainings.
2. Participation in at least two (2) corporate social responsibility activities and/or employee engagement activities in a year.

QUALIFICATIONS

• I. Experience Minimum of one (1) year events management experience in a five-star hotel.
• II. Education College graduate in a reputable university.
• III. Skills / Competencies
  • 1. Excellent in written and oral English.
  • 2. Proficient in Delphi and Opera.
  • 3. Ability to communicate effectively with clients at all levels both internally & externally.
  • 4. Excellent negotiation skills.
  • 5. Excellent presentation skills.
  • 6. He/she must be detail-oriented and organized in managing the numerous details of an event.
  • 7. He/she must be able to work under pressure and can work with tight deadlines.
  • 8. He/she must be able to multi-task to efficiently handle hotel duties and manage the event being organized concurrently.
• IV. Other Attributes
  • 1. Pleasant personality.
  • 2. Aggressive in upselling for increased event revenue.
  • 3. He/she must be willing to learn and engage what was learned.
  • 4. He/she must be willing to work long hours to ensure efficient delivery of event.

Melco Resorts & Entertainment Limited (“Melco”) is a developer, owner and operator of casino gaming and entertainment casino resort facilities in Asia. Through the implementation of innovative products and services and by working hand-in-hand with globally renowned brands, Melco intends to offer the best entertainment experience that aims to appeal to a broad spectrum of customers and thereby become the leader of gaming industry in the region. In this endeavor, we have a number of projects currently underway or planned.