Automotive Parts Sales & Customer Solutions Specialist

Tri-Unity Talent Sourcing & HR Management Services; Metro Manila; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading HR management service provider in Metro Manila is looking for an Automotive Parts Sales Representative. In this role, you will manage customer inquiries, resolve complaints, and develop long-term client relationships. Candidates should have a degree in a relevant field and significant experience in customer service. This full-time position offers the opportunity to enhance customer satisfaction through effective service delivery.

Qualifications

• 13 years in customer service, client relations, or a similar role.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, or in person.
• Handle complaints professionally, aiming for a prompt and satisfactory resolution.
• Maintain accurate records of customer interactions and transactions.
• Develop and nurture long‑term relationships with clients.
• Follow up with customers to ensure service quality and satisfaction.
• Provide personalized service to high‑value customers.
• Investigate and resolve customer issues efficiently.
• Coordinate with internal departments to ensure timely solutions.
• Escalate complex issues to management when necessary.
• Gather feedback from customers to improve services.
• Recommend process improvements to enhance customer satisfaction.
• Contribute to customer loyalty and retention initiatives.

Skills

Strong communication and interpersonal skills

Problem-solving and conflict resolution abilities

Good organizational and time-management skills

Ability to remain calm under pressure

Proficiency in MS Office and CRM software

Education

Diploma or Bachelor's degree in Business Administration, Marketing, Communications, or related field

Job description

A leading HR management service provider in Metro Manila is looking for an Automotive Parts Sales Representative. In this role, you will manage customer inquiries, resolve complaints, and develop long-term client relationships. Candidates should have a degree in a relevant field and significant experience in customer service. This full-time position offers the opportunity to enhance customer satisfaction through effective service delivery.