Executive Concierge Team Lead (AC Manila)

PwC; Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

PwC Acceleration Center Manila seeks an Executive Concierge Team Lead/Senior Associate to oversee executive concierge and administrative support for senior leaders. You will manage schedules, coordinate meetings, and handle confidential information, while guiding junior team members and aligning work with organizational goals.

The role emphasizes analytical thinking, stakeholder management, and adherence to professional standards within Internal Firm Services, contributing to smooth operations

Qualifications

• Bachelor's degree required.
• At least 4 years of experience.
• Proficient in English (oral and written).

Responsibilities

• Oversee executive concierge activities and calendar coordination.
• Coordinate business travel and on-site support for senior leaders.
• Prioritize requests and adjust schedules for shifting needs.
• Prepare meeting materials, agendas and follow-up actions.
• Track action items, deadlines and service requests.
• Analyze service patterns and suggest process improvements.
• Interpret KPI reports to support operational decisions.
• Mentor and guide junior team members.
• Handle confidential information with discretion.
• Build strong relationships with executives and internal stakeholders.

Skills

Calendar management

Executive travel coordination

Communications management

Analytical thinking

KPI reporting

Secretarial services

Team leadership

Education

Bachelor's degree

Job description

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Senior Associate

Job Description & Summary

The Opportunity

Join our Acceleration Center Manila and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As an Executive Concierge Team Lead you will oversee concierge and administrative support activities that help senior leaders manage schedules, coordinate meetings, and handle confidential information across a busy service environment. As a Senior Associate you will analyze complex situations, guide junior team members, build meaningful stakeholder connections, and navigate shifting priorities while maintaining professional and technical standards within our Internal Firm Services practice. In this role at PwC Acceleration Center Manila, you will support business services and office support work that keeps operations moving smoothly, while developing your own leadership presence and broader understanding of how the work connects to the organization’s goals.

Responsibilities

• Managing executive concierge activities, including complex calendar coordination, meeting logistics, and confidential correspondence
• Coordinating business travel, itinerary changes, and on-the-ground support for senior leaders and visiting stakeholders
• Prioritizing competing requests and adjusting schedules to support shifting business needs and time-sensitive commitments
• Preparing meeting materials, agendas, and follow-up actions that keep leaders informed and prepared
• Tracking action items, deadlines, and service requests while maintaining clear records and organized workflows
• Applying analytical thinking to review service patterns, identify recurring issues, and recommend process improvements
• Interpreting performance data and KPI reports to support service monitoring and operational decisions
• Supporting onboarding and day-to-day guidance for team members through mentoring, feedback, and knowledge sharing
• Handling sensitive information with discretion while following firm policies and professional standards
• Building trusted relationships with executives, internal stakeholders, and service teams to support seamless workplace operations

What You Must Have

• At least a Bachelor Degree
• At least 4 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Calendar management and executive travel coordination experience
• Communications management across varied internal stakeholder groups
• Analytical thinking for interpreting data and performance trends
• KPI reporting and performance analysis experience
• Secretarial services within workplace or concierge settings
• Demonstrating teamwork while guiding junior team members
• Lead, motivate, and support a team members

Travel Requirements

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