Executive Assistant — Business Operations (Australian CEO - Hybrid in Makati)

PRACTICE HEROES CONSULTING, INC.; Makati; Hybrid; PHP 558,000 - 725,000; Full time

Job summary

PRACTICE HEROES CONSULTING, INC. in Makati seeks a senior executive assistant to the CEO who can own the inbox, calendar, and correspondence, while handling confidential matters with discretion. This is not a typical role; you must ship cross-functional initiatives and improve processes.

You will coordinate budgeting data, liaise with Australian-based teams, and drive automation with AI tools. A hybrid schedule at Makati CBD is required, with early hours aligned to Australian business hours.

Qualifications

• 7+ years' experience supporting an executive directly, including offshore experience with Australian/US/UK principals preferred.
• Proven ability to expand scope beyond a single job; take on additional responsibilities as needed.
• Excellent written English; ability to draft in the CEO's voice.
• Comfortable using AI tools (ChatGPT, Claude, Canva) to increase speed and quality.
• Comfortable with ambiguity: ask two smart questions before acting.

Responsibilities

• Manage the CEO's inbox and calendar.
• Draft correspondence in the CEO's voice.
• Coordinate meetings and follow-through on actions; handle confidential matters.
• Support personal and family logistics.
• Act as the communication hub between teams across the business (Australia).
• Improve workflows, including with AI and automation tools.

Skills

Executive support

Stakeholder communication

AI tools

Written English

Ambiguity handling

Tools

ChatGPT

Claude

Canva

Job description

Not your standard EA role. Read this first.

We're hiring for the principal of an established, family-owned Australian business — a genuine right-hand role. Yes, you'll own the inbox and run the diary. But if that's all you've done, this isn't your role. We're looking for someone who has repeatedly been handed things outside their job description and delivered them without needing step-by-step instructions.

What you'll actually do

The foundation is executive support done at a high level: managing the CEO's inbox and calendar, drafting correspondence in his voice, coordinating meetings and actions, handling confidential matters with discretion, and supporting personal and family logistics.

On top of that foundation — and this is the part that matters — you'll take on genuine business coordination:

• Act as the communication hub between teams across the business in Australia

• Support budgeting cycles and pull together sales and performance data for reporting

• Coordinate suppliers and service providers, and keep invoices and expenses moving

• Track cross-functional projects from kick-off to done — timelines, owners, follow-through

• Improve workflows nobody asked you to improve, including with AI and automation tools

When something lands on the CEO's desk that doesn't belong there, it becomes yours to solve.

Who we're looking for

• 7+ years' experience, with substantial time supporting an executive or business owner directly — offshore experience working for an Australian, US, or UK principal or small foreign business is essential

• A track record of scope expansion: hired to do one job, ended up doing three. You'll be asked for specific examples

• Excellent written English — you'll be drafting as the CEO, not for him

• Comfortable using AI tools (ChatGPT, Claude, Canva) to work faster and smarter

• Comfortable with ambiguity: given a loose brief, you ask two smart questions and then execute

• Willing to work on a hybrid basis, with regular days at our Makati CBD office (Legaspi Village). This is not a fully remote role — that willingness is non-negotiable

Nice to have:

• Experience with Lightspeed or similar business management and point-of-sale systems.

• Experience preparing executive briefs, business summaries, and decision-support materials.

• Exposure to workflow automation, AI-assisted development, or building simple internal tools.

What we offer

This is genuine employment, not a contractor arrangement — the stability the remote gig roles can't offer:

• ₱50,000–₱65,000 per month, depending on experience

• 13th month pay and an annual performance bonus, subject to qualification

• HMO coverage

• Full statutory benefits - SSS, PhilHealth, Pag-IBIG

• Australian business hours: early start, early finish, evenings your own

• A principal who will give you real work, real trust, and room to grow into the role this can become