Exec Fulfillment

Ihg, L.C.; Philippines; On-site; PHP 300,000 - 520,000; Full time

Job summary

Ihg, L.c. in the Philippines is seeking an Exec Fulfillment professional to support IHG's Sales Teams by handling inquiries from phone or email, entering leads into the system, and coordinating with hotels and clients to drive revenue.

The role requires strong organization, clear written and spoken communication, and the ability to work across regions and languages. A graduate degree and hotel guest relations or sales experience are preferred.

Qualifications

• Must have organization skills to maintain electronic and paper filing systems.
• Clear verbal and written communication to clients, technicians, management and team members.
• Fluent in at least two languages of the region.

Responsibilities

• Convert inquiries into revenue for IHG branded hotels.
• Identify client needs and locate suitable IHG properties.
• Gather necessary specifications for bid decisions.
• Enter leads into the system and manage follow-ups.
• Review and collate proposals for client delivery.
• Maintain knowledge of IHG brands, processes and policies.
• Communicate issues and opportunities to stakeholders.

Skills

Lead management

Customer service

Sales support

Multi-language communication

Education

Bachelor's degree or equivalent

Job description

Exec Fulfillment

Company : Ihg, L.c. Job Type : Full Time Philippines JobCopilot will tailor your resume and auto-fill the application

Job Description - Exec Fulfillment

Description

Role Purpose

Provides support to IHG's Sales Teams by facilitating and managing leads received through phone or email. This may involve working directly with sellers, Regional Directors, clients and hotels to enter inquiries into the system, performing follow up tasks, reviewing and collating proposals, creating cases to ensure correct revenue and acting as a liaison between clients, hotels and stakeholders . and acting as a liaison between clients, hotels and stakeholders. This role may also require light reporting and cross functional support for additional projects and tasks.

Key Accountabilities

• Fulfill and where possible exceed customer expectations in the conversion of inquiries into an IHG
  branded hotel with a focus on generating the best levels of revenue.
• Work with clients to identify their needs and locate IHG properties that best accommodate them
• Actively gather the necessary specifications for our hotel(s) to make a bid decision.
• Handle inquiries efficiently and accurately enter leads into the system within the prescribed response times.
• Follow up, review and collate proposals for delivery to the client.
• Ensure timely follow ups and pursuit of business with clients, stakeholders and hotels to drive conversion.
• Where first choice property is not available, cross sell the client to another IHG branded property.
• Participate in negotiations when needed.
• Document tasks and follow up actions in our system.
• Work with leads entered through external sources.
• Maintain a high level of knowledge on IHG’s brands, processes and policies.
• Find optimum ways to communicate and elevate issues and opportunities to stakeholders.
• Groups & Meetings Support for any of the following accounts / regions
  - AMER Accounts

Key Skills & Experiences

Technical skills and Knowledge

• Demonstrated ability to determine what is required and take action and responsibility to deliver it. Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required.
• Must have established organization skills required to maintain electronic and paper filing systems
• Maintain a high level of knowledge pertaining to policy and procedure and communicate knowledge effectively to all personnel when applicable.
• Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports
• Verbal and written fluency in at least two languages of the region as appropriate

Education

At least a graduate of any four-year course.

Experience –

Prefer at least one (1) year of business experience in Hotel Guest Relations, Hotel Sales environment, or any equivalent experience.