Groups & Meetings Support Executive - Uk&I

Ihg, L.C.; Philippines; Remote; PHP 480,000 - 720,000; Full time

Job summary

Ihg, L.c. in the Philippines is seeking a Groups & Meetings Support Executive for UK&I to drive revenue through effective handling of group inquiries. You will support proposals, verify product information across hotels, and push for high conversion and profitability.

The role requires English fluency, initiative, and the ability to manage multiple tasks while meeting deadlines. Remote work options are available with overseas relocation potential.

Qualifications

• At least 1 year of experience in Hotel Guest Relations, Hotel Sales, Sales Operations or sales support.
• Verbal and written fluency in English is a must.
• Strong problem-solving abilities and ability to meet deadlines.

Responsibilities

• Fulfills and, where possible, exceeds customer expectations in converting enquiries to bookings for IHG-branded hotels.
• Cross-sell to another IHG-branded property if first-choice is unavailable.
• Ensure accurate and timely data capture in required sales systems.
• Develops and delivers relevant documentation to customers and hotels.
• Ensures timely follow-up and pursuit of business to maximise conversion.
• Communicates status and pertinent information of potential bookings to initiator and hotel.

Skills

English fluency

Sales targets

Stakeholder liaison

Negotiation

Organization

Problem-solving

Communication

Tools

Sales systems

Job description

Groups & Meetings Support Executive - UK&I

Company : Ihg, L.c. Job Type : Full Time Philippines

Job Description - Groups & Meetings Support Executive - UK&I

Description

Role Purpose

Provides support to Regional Sales Centers in Europein the group inquiry and support management process to drive conversion and revenue. Proactively support the delivery ofproposals and quotations by cross-checking product information between hotels for all brands within IHG. Proactively grow and maximize revenue and profit opportunities in the Groups and Meetings segment and fulfilment of leads from assigned accounts

Key Accountabilities

• Fulfills and, where possible, exceeds customer expectations in the conversion of their enquiries into an IHG-branded hotel with a focus on generating the best levels of revenue
• Where first-choice property may not be available, cross-sell the customer to another IHG-branded property
• Ensures accurate and timely capture of pertinent data into the required sales systems
• Develops and delivers the relevant and appropriate documentation to the customer and hotel
• Ensures the timely follow-up and pursuit of business with customers and stakeholders to drive the highest levels of conversion
• Ensures accurate and timely communication of the status and pertinent information of potential bookings to the initiator and the recipient hotel

Key Skills & Experiences

• Technical skills and Knowledge
• Verbal and written fluency in English is a must.
• Strong sense of initiative, the ability to meet deadlines, deliver on commitments, manage and complete multiple tasks and projects as required.
• Proven ability in exceeding sales or other related targets, liaising with key stakeholders and the ability to be successful whilst working autonomously.
• Demonstrates clear and effective verbal and written skills as well as interpersonal skill required to engage with our customers and hotel sales teams across geographies.
• Strong problem-solving abilities, excellent organization and negotiation skills.
• Applicants can be overseas and willing to relocate in the Philippines on their own expense.
• Permanent mid-shift (3pm-12am or 4pm – 1am) and amenable to work-from-home.
• Willing to process the government mandated requirements.

Experience –

At least one (1) year of business experience in Hotel Guest Relations, Hotel Sales, Sales Operations or sales support environment.