EVP, Philippines Country Leader

Everise; Naic; On-site; PHP 1,500,000 - 3,000,000; Full time

Job summary

Everise invites a seasoned Country Leader to direct the Philippines business, driving operational performance, client satisfaction, and growth across multiple sites and client accounts. The role requires balancing client needs with profitability, leading a multicultural leadership team, and coordinating Talent Acquisition, Training, WFM, and QA to support strategic priorities.

You will work with senior stakeholders, shape long-term objectives, and champion continuous improvement through Lean/Six

Qualifications

• 15–20+ years of progressive leadership experience in the BPO/CX industry.
• Experience leading large-scale Operations teams, preferably across multiple sites/clients.
• Experience providing strategic oversight across Talent Acquisition, Training, WFM, and QA in a BPO/CX environment.
• Strong business acumen including budgeting, financial management, profitability, and performance.
• Ability to understand financial statements and perform basic financial analysis.
• Strong client relationship, stakeholder management, and influencing skills.
• Demonstrated ability to lead multicultural teams and manage multiple priorities.
• Strategic thinking and execution skills to translate objectives into action.

Responsibilities

• Lead Operations Heads and align them with operational and business objectives.
• Build and execute growth plans for accounts to achieve revenue and profitability targets.
• Ensure SLAs and operational targets are consistently met.
• Identify root causes of performance gaps and drive timely solutions.
• Review performance with clients and develop improvement plans.
• Develop client relationships to maximize business results.
• Provide cross-functional oversight across Talent Acquisition, Training, WFM, and QA.
• Lead Lean/Six Sigma and continuous improvement initiatives.
• Identify opportunities to incorporate AI and automation into processes and operations.

Skills

Leadership experience

BPO/CX industry

Operations leadership

Financial acumen

Stakeholder management

Lean Six Sigma

AI/Automation awareness

Multicultural teams

Job description

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

The Opportunity

Everise is looking for an experienced BPO/CX executive leader to lead our Philippines business and drive strong operational performance, business growth, profitability, and client satisfaction.

This is a role for a leader who can connect strategy with execution — leading Operations Heads, understanding client needs, delivering against SLAs, growing accounts, and driving continuous improvement.

The EVP will also provide strategic oversight and cross-functional alignment across key shared services, including Talent Acquisition, Training, Workforce Management (WFM), and Quality Assurance (QA), ensuring these functions effectively support business and operational priorities.

What You’ll Lead

• Develop strategic and tactical plans to respond effectively to client needs, emerging trends, and best practices

• Lead and develop a multicultural team of Operations Heads, driving alignment around operational and business objectives

• Build and execute growth plans for accounts to achieve revenue and profitability objectives

• Ensure Service Level Agreements (SLAs) and key operational performance targets are consistently met

• Identify the root causes of performance gaps, develop solutions, and drive timely execution

• Review operational performance regularly and engage clients on results, opportunities, and improvement plans

• Develop and leverage strong client relationships to maximize business results

• Establish strategies that drive operational growth, profitability, and client satisfaction

• Develop short- and long-term business goals and translate them into actionable plans

• Ensure Business Continuity Plans are in place and operational risks are appropriately managed

• Address internal and client-related issues that impact operational efficiency and performance

• Establish systems and governance for measuring, managing, and improving operational performance

• Partner with functional and department heads to ensure operational priorities are aligned with broader business objectives

• Provide strategic oversight and cross-functional alignment across Talent Acquisition, Training, WFM, and QA

• Partner with Shared Services leaders to ensure workforce, capability, quality, and talent strategies support current and future business needs

• Lead Lean/Six Sigma and other continuous improvement initiatives

• Identify and drive opportunities to incorporate AI and automation into processes and operations

Who Gets This Role

You have significant experience leading large-scale BPO/CX operations in a complex, fast-paced environment, with a strong track record of delivering business, operational, client, and financial results.

You understand how to balance client requirements, operational performance, business growth, profitability, and people leadership. You are comfortable working across multiple functions, influencing senior stakeholders, and bringing teams together around common goals.

You are a strategic and commercially minded leader who can move between high-level business strategy and operational execution, while building strong relationships with clients, employees, and senior leaders.

What You Bring

• 15–20+ years of progressive leadership experience in the BPO/CX industry

• Significant experience leading large-scale Operations teams , preferably across multiple sites and/or clients

• Experience working with and providing strategic oversight across Talent Acquisition, Training, WFM, and QA within a BPO/CX environment

• Strong business acumen, including budgeting, financial management, profitability, and business performance

• Ability to understand financial statements and perform basic financial analysis

• Strong client relationship, stakeholder management, and influencing skills

• Demonstrated ability to lead multicultural teams and manage multiple complex priorities

• Strong strategic thinking and execution skills, with the ability to translate business objectives into actionable plans

• Lean/Six Sigma knowledge and experience driving continuous improvement

• Understanding of AI and automation opportunities within business processes and operations

How We Work

Everise is direct, fast-moving, and outcome-oriented. We value leaders who bring clarity, collaborate effectively, and take accountability for results.

As our Philippines Country Leader, you will play a key role in shaping operational performance, client relationships, business growth, and the experience of our Champions.

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.